• When will my listing show on realestate.com.au and Domain?

  A complete first listing usually appears within the hour during support hours, once PropertyNow has reviewed it.Popular

• What are the price advertising rules when selling a property

  State underquoting laws and what price formats are allowed — including NSW's 10% range rule and no-text states.Popular

• Is my phone number listed online?

  Why portals won't display private numbers in ads, and how our 1300 system still delivers you 100% of the leads.Popular

• What happens when someone makes an enquiry?

  What happens when someone enquires, why name-only enquiries are normal, and how to check anything that looks odd.Some readers

• What size and ratio should I upload images in?

  Recommended image specs: 4:3 ratio at 2000×1500px, 800×600px minimum — and what to do if uploads error.Some readers

• Can I list my property for sale and for rent at the same time?

  Yes — you can run a sale and a rental listing at once; the portals just require them as two separate listings.Some readers

• I'm not receiving SMS notifications / texts about enquiries

  SMS enquiry alerts are an optional extra — how to enable them and what to check if texts aren't arriving.Some readers

• Can I remove or delete my listing permanently?

  How to permanently delete your listing from all sites — and the cheaper options if you might return to market.Some readers

• Pausing your listing: Pause vs Pause & Refresh

  The two options for taking a for-sale listing off the market temporarily, and the rules for rentals.Some readers

• What is an energy efficiency rating (EER)?

  What an energy efficiency rating is, who supplies it, and where it's mandatory (ACT) on listings.Some readers

• How can buyers make an offer?

  The ways buyers can submit offers — the online offer form, printable forms, or directly to you — and which to choose.Some readers

• The map location / pin on my listing is wrong

  Why map pins land in the wrong spot — hidden addresses and geocoding issues — and how to fix yours.Some readers

• How do I add a video to my listing?

  Upload your video to YouTube, then paste the link into the Photos, Videos and Floorplans step of your listing.Some readers

• How are enquiries handled?

  How phone and email enquiries flow directly to you through our automated 1300 enquiry system.Some readers

• How do I mark my property as leased?

  When and how to mark your rental as leased, what happens next, and the free 30-day relisting guarantee.Some readers

• I'm not receiving email notifications

  Not seeing enquiry emails? Check spam and promotions folders, whitelist PropertyNow, and verify your listed address.Few readers

• How do I add or change images?

  Where to add, remove or reorder listing photos in your dashboard, step by step.Few readers

• I need to change my Property Price Statement (formerly the Statement of Information, SOI)

  Selling in Victoria? How to update your Statement of Information when the market or comparable sales change.Few readers

• My listing changes aren't showing

  Live-listing changes are sent automatically 24/7; allow for portal caching, then use these checks if an update is stuck.Few readers

• How do I reply to an enquiry?

  How to reply to email enquiries, and when (and how) to follow up phone enquirers.Few readers

• Do I need to show my property address?

  No — you can hide your address so only the suburb shows; what that means for your map pin and buyer expectations.Few readers

• Why can't I type in a custom price?

  Why free-text pricing is disabled in some states — underquoting laws set exactly what price formats are allowed.Few readers

• My sale fell through

  Un-mark your property as sold and reactivate your listing free, in one click from your account.Few readers

• How can I change my contact details?

  Update listing contact details yourself on the Contact tab, and your login email under Edit account.Few readers

• Can I change my property suburb?

  Listings must use the legal suburb from your rates notice — when and how we can adjust it for you.Few readers

• What happens when someone calls about my property?

  What callers experience with the 4-digit enquiry code, and how caller details are captured and sent to you.Few readers

• Access to artwork and logos

  Download PropertyNow's official artwork and logo files for signage, flyers and marketing materials.Few readers

• Can I delete and relist my property to get back to the top?

  Why delete-and-relist doesn't beat portal anti-churning rules — and the legitimate refresh options that work.Few readers

• Common listing rules and breaches

  The most common portal Acceptable Use Policy breaches — and how our pre-launch review protects your ad.Few readers

• Why hasn't my price updated?

  The three usual reasons a price change isn't showing — the 10% rule, portal caching and range display quirks — and the fixes.Few readers

• I can't find my ad on realestate.com.au

  Your ad is almost certainly live — how to verify with your direct link, then check the filters and sort logic hiding it.Few readers

• What does frontage and depth mean when listing land?

  How to measure and enter frontage, depth, and left/right boundaries when listing land.Few readers

• I'm having trouble uploading photos

  Quick fixes for photo upload issues, plus the fallback option to get your images online fast.Few readers

• Why aren't my open homes displaying?

  Why open home times may not show — private inspections vs open homes, portal refresh times and how to check.Few readers

• How do I mark my listing as under offer, under contract or sold?

  How to update your listing status to under offer, under contract or sold — and how to reverse it for free if plans change.Few readers

• How can I transfer my realestate.com.au listing to another agency

  How to transfer your realestate.com.au listing to another agency while keeping views, watchers and market history.Few readers

• Can I list multiple properties or rooms in one ad?

  Why portals enforce a one-property-one-listing rule, and how to list rooms, multiple dwellings or dual occupancies correctly.Few readers

• Why is there a 1300 number on my ad?

  Why portals show our 1300 enquiry number instead of your mobile — portal compliance plus automated lead capture.Few readers

• Troubleshooting: How to Boost Your Property Enquiries

  A step-by-step audit of presentation, price, positioning and market factors when enquiries are slow — with fixes for each.Few readers

• Can I hide the sold price of my property?

  You must record the sale price with us, but here's what displays publicly and how hiding it works on the portals.Few readers

• I've paid via bank transfer, what happens next?

  Paid by bank transfer? What happens next — receipts, processing times and when your listing activates.Few readers

• How to setup private inspection times booking

  How automated private inspection booking works — buyers pick a 15-minute slot straight from your listing.Few readers

• Managing "Low-Effort" or "Blank" Enquiries

  Why blank or one-line enquiries are usually genuine buyers, and the efficient way to qualify them.Few readers

• I'm having trouble with the website, which browser should I use?

  Use the latest Chrome, Firefox or Edge for the dashboard — plus quick fixes for common browser issues.Few readers

• Property Value Reports: Limits and How to Order

  How to order a Cotality-backed property value report — sale history, comparables and current estimate — and the limits.Few readers

• Relisting a property from your dashboard

  Bring a sold, leased, withdrawn or expired listing back online without starting again.Few readers

• Why we ask you to update your listing every 90 days

  A quick update every 90 days keeps your listing live and tells buyers and tenants it's genuinely available. What counts as an update, what we send you, and what happens if you miss one.Few readers

• My listing has expired, how do I get it back?

  Expired after 90 days without an update? Email us within 30 days and we'll reinstate it free. What to check first, and what happens after 30 days.Few readers

• When do I mark my listing as sold?

  When to change your listing to Sold, which date to enter, and why you need to check the details before saving.Few readers

• I'm having trouble uploading my floorplan

  Floorplans must be image files (JPEG, PNG or GIF), not PDFs — how to convert yours and get it uploaded.Few readers

• Can I show a price range on my listing?

  Yes — a price range is one of four standard display options. Here's how to choose.Few readers

• Why won't my listing title or description save?

  If you see an error when saving your listing text, it's almost always an emoji in the title or description. Here's how to find and remove them.Few readers

• How do I see who has registered for my inspection?

  Inspection registrations are emailed to you as they come in. They aren't shown in your PropertyNow account, so keep those emails as your list.Few readers

• Can my listing show my own business or company name?

  No. Listings are published under PropertyNow's agency account, so the agency details on the portals can't be changed for individual listings.Few readers

• What do the enquiry sources in my account mean?

  Each enquiry shows where it came from: realestate.com.au, Domain, rent.com.au, our website, or InspectRE for inspection bookings. None of them is an application.Few readers

• Why can I see old photos of my property on realestate.com.au or Domain?

  You're probably looking at the property profile page, which realestate.com.au and Domain keep for every address. Your live listing only shows your photos.Few readers

• Why does my property show "Image not available"?

  Your dashboard picture comes from your listing photos. With no listing yet, you'll see a placeholder instead. It isn't part of any listing.Few readers

• How do I copy my listing into a different category, like sale to rent?

  Add a second listing to the same property and your details carry across. Price and inspection times are set fresh.Few readers

• Google says my property is under offer or sold, but it isn't. Why?

  Google's AI summaries can show the wrong status. Your live listing is what counts.Few readers