Troubleshooting: How to Boost Your Property Enquiries

If your enquiry levels aren't where you want them to be, it’s important to remember that real estate interest is dynamic. It is usually influenced by four factors: Presentation, Price, Positioning, and the Local Market. Here is our step-by-step guide to auditing your campaign and getting things moving.

Step 1: Check the tech is working

Before looking at strategy, ensure the lines of communication are actually open.

• Test the phone system: Call our 1300 number and enter your property's 4-digit code. You should hear the automated system play your name and number clearly. Note: Do this from a different phone, not your own, especially if you have "Direct Connect" enabled.
• Test the web form: Go to your listing on REA or Domain and send yourself a test enquiry. You should receive an email notification instantly.

Step 2: It’s usually the price

In our 20 years of experience, 9 times out of 10, a lack of enquiry comes down to the price. Today’s buyers are incredibly well-researched. If your property is priced even 5% above the current market sweet spot, many buyers won't even click on the ad.

• High views, zero enquiries: People are clicking, but the price/value doesn't match up once they see the details.
• Low views, zero enquiries: You are likely sitting outside the price filters buyers are using (e.g., you're at $810k, but everyone is searching "Up to $800k").

To pin down the right number, request a Comprehensive Property Value Report from us. It’s free, uses professional agent data, and shows you exactly what has sold in your street recently.

Step 3: Adjust the price in small steps

If you realise you’ve overshot the mark, don't wait months to make one large price drop. Instead, try a series of smaller, weekly price reductions.

• Why? Each time you change the price, it may trigger a "Price Reduced" notification to every buyer who has saved or watched your property on the major portals. It keeps your listing looking active and fresh.

Step 4: Ways to get back to the top of search results

If your listing has been live for more than a few weeks, you have a few options for regaining position.

• Option A: A portal upgrade: REA ranks by tier (Premiere > Highlight > Feature > Standard). If you are a Standard listing in a busy suburb, you might be on Page 4. An upgrade pushes you back to Page 1.
• Option B: Pause & Refresh ($500 inc. GST): Take the listing fully offline for 2 months, then relist as a brand-new listing — new ID, new date, back at the top of standard results. See Pausing your listing: Pause vs Pause & Refresh.
• Option C: Social media campaign ($249): Instead of waiting for buyers to find you, we push your property directly into the Facebook/Instagram feeds of local buyers.

Step 5: Free tweaks you can make today

Try these to re-engage the market:

• Switch the main photo: Swap the exterior shot for a stunning kitchen or living area. It can make buyers who previously scrolled past think it's a new listing.
• Audit your headline: Lead with a benefit. "Stunning Sunset Views" sells better than "3 Bed 2 Bath."
• Follow up old leads: Call anyone who has inspected the property. Ask for frank feedback: is it the price, the layout, or the location? This is your most valuable data.
• Print and distribute: Use your dashboard to print high-quality brochures and drop them at local cafes. Never underestimate word of mouth.

Talk it through with a licensed agent

If you have tried the above and still aren't seeing traction, we are here to help. At your request, we can arrange a free strategy call with one of our licensed agents to review your campaign and provide tailored advice.

Updated on: 04/09/2026