First steps when you've found a tenant

• What to do once you've found a tenant in NSW

  The NSW steps after choosing a tenant: lease, Rental Bonds Online, condition report and legal obligations.Few readers

• What to do once you've found a tenant in WA

  The WA steps after choosing a tenant: lease, condition report, bond lodgement and move-in obligations.Few readers

• What to do once you've found a tenant in VIC

  The Victorian steps after choosing a tenant: lease, RTBA bond lodgement, condition report and compliance checks.Few readers

• What to do once you've found a tenant in TAS

  The Tasmanian steps after choosing a tenant: lease, MyBond lodgement, condition report and move-in obligations.Few readers

• What to do once you've found a tenant in ACT

  The ACT steps after choosing a tenant: lease agreement, bond lodgement, condition report and move-in checklist.Few readers

• What to do once you've found a tenant

  The steps between choosing a tenant and handing over keys, with links to the detailed guide for your state.Few readers

• What to do once you've found a tenant in SA

  The SA steps after choosing a tenant: lease, inspection sheet, RBO bond lodgement and move-in requirements.Few readers

• What to do once you've found a tenant in NT

  The NT steps after choosing a tenant: lease agreement, holding the bond on trust, condition report and move-in.Few readers

Bond

• How to lodge the bond in NSW

  How to lodge a NSW bond via Rental Bonds Online — registration, the mandatory RBO first offer, and the paper fallback.Popular

• How to lodge the bond in VIC

  How to lodge a Victorian bond through RTBA Online — electronic lodgement steps, timeframes and compliance rules.Popular

• How to lodge the bond in QLD

  How QLD bonds are lodged with the RTA — tenant-lodges online (easiest), owner lodgement, or paper Form 2.Popular

• What is the maximum bond amount?

  Current maximum bond amounts for every Australian state and territory, including QLD's 4-week cap and WA's pet bond rules.Popular

• How to lodge the bond in WA

  How to lodge a WA bond through BondsOnline — eTransaction steps, the 14-day rule, and current pet bond caps.Popular

• How to lodge the bond in SA

  How to lodge an SA bond through Residential Bonds Online — payment requests, tenant card payment and the 2-week rule.Popular

• How to lodge the bond in NT

  NT has no bond authority — how to collect the bond, hold it on trust in a compliant account, and receipt it correctly.Popular

• How to lodge the bond in ACT

  How to lodge an ACT bond — raise it in the portal, get a payment reference, and let the tenant pay Rental Bonds directly.Popular

• How to lodge the bond in TAS

  How Tasmanian bonds work — the RDA holds all bonds, you create them in MyBond, and tenants pay the RDA directly.Some readers

• What to do once you've found a tenant in QLD

  The QLD steps after choosing a tenant: lease, entry condition report, RTA bond lodgement and the 2025 form updates.Few readers

• How can I collect the bond?

  Your bond collection options for every state — on-platform (RM subscribers), off-platform, or tenant-pays-authority.Few readers

• What is a bond and how does it work?

  What a rental bond is, who holds it, and links to our lodgement guides for every state and territory.Few readers

• How billing tenants for water usage works in NSW

  NSW water billing rules — what landlords vs tenants pay, the 3-month claim window, and billing through your account.Popular

• How do tenants apply for my rental property?

  How tenants apply through 2Apply, where they find the link on each portal, and how applications reach your dashboard.Popular

• Can I create a lease agreement but not use PropertyNow to manage my rental?

  You can create a lease without ongoing management — but note the agreement lists direct debit as the payment method.Some readers

• Understanding payment processing statuses

  What each rent payment status means — scheduled, pending, bank processing, transferring — and typical timeframes.Some readers

• How do I create a lease agreement?

  Step-by-step guide to creating a state-compliant digital lease agreement and setting up rent collection.Few readers

• When will the tenant's rent be debited (and when will I receive it)?

  Landlord guide to rent timing: the first rent-in-advance payment, direct debit vs PayTo, and when funds reach your account.Few readers

• Are there any fees taken out of rent collected with PropertyNow?

  No — no fees are deducted from rent for landlords or tenants; rent processing is covered by your subscription.Few readers

• What happens after I send a lease agreement to a tenant?

  The emails your tenant receives after you send a lease, and how they accept and sign through their tenant account.Few readers

• What is the tenancy setup process?

  The tenancy setup flow — terms, tenant invites, signatures and payment setup — from start to first rent.Few readers

• Do I need a lease agreement?

  What a tenancy agreement is, why it protects both parties, and why every tenancy should have one.Few readers

• How do I add my bank account as a landlord?

  How landlords add and verify a bank account so rent payments can flow as soon as the tenant pays.Few readers

• My tenant hasn't received their invite

  Check the email on the agreement first: a secondary tenant’s can be edited directly; only the primary tenant’s needs a resend.Few readers

• How do I change lease terms before the lease is finalised?

  How landlords and tenants can change lease terms before signing, and why tenants shouldn't click Decline.Few readers

• Are lease agreements created with PropertyNow legal and compliant?

  PropertyNow agreements are designed around each jurisdiction's prescribed terms and required information for standard residential tenancies.Few readers

• My lease agreement fell through

  Tenant backed out after you marked the property leased? Every rental listing has a free 30-day relist guarantee. Here's how it works and what to do.Few readers

• Can I use PropertyNow to manage my existing tenancy?

  Yes — upload the existing signed agreement to onboard the tenancy; you don't need to replace it just to use PropertyNow.Few readers

• How to create and complete a condition report

  How Rental Management subscribers complete digital entry and exit condition reports from any device.Few readers

• How to perform a tenant check

  How to run TICA and NTD database checks and reference checks — buying credits, submitting details and timeframes.Few readers

• How do I choose the right tenant?

  A step-by-step tenant selection framework — identity, income, history, TICA/NTD checks, references and the 30% affordability guide.Few readers

• What information do I need to provide for a tenant check?

  The details and authorisation needed for a TICA/NTD check — and why submitting via your dashboard is fastest.Few readers

• How do I subscribe to rental management?

  How to start a Rental Management subscription — at checkout, mid-campaign, or with an existing tenant.Few readers

• How do I view documents attached to tenancy applications?

  How to access tenancy application attachments securely through your dashboard login.Few readers

• How do I receive tenancy applications?

  Applications arrive via 2Apply — you're emailed an alert and view the full application securely in your dashboard.Few readers

• How do I upload an existing condition report?

  How to upload a paper or third-party condition report to your tenancy records instead of using our digital builder.Few readers

• Why is there a pro-rata rent payment?

  Where the smaller 'Pro-Rata Payment' comes from when a lease ends or a renewal starts part-way through a rent period, and how it's calculated.Few readers

• Is there an Apply button on my realestate.com.au listing?

  No — tenants enquire on REA and get the application link automatically. Here's how it works on each portal.Few readers

• What happens if my tenant doesn't accept or sign the renewal?

  Your options when a renewal is sitting unaccepted or unsigned: cancel and edit, withdraw, or let the current lease roll into a periodic tenancy automatically.Few readers

• How do I renew a tenancy or update the agreement?

  Renew a fixed-term lease or update a periodic one from your tenancy dashboard, without starting a new agreement from scratch.Few readers

• Can you give me a rental appraisal?

  Yes — we can pull a Cotality rental valuation for your property on request.Few readers

• Can I change the tenants when I renew?

  Removing co-tenants or switching the primary tenant at renewal, and when a change needs a new tenancy agreement instead.Few readers

• What happens when a fixed-term lease ends without a renewal?

  If the fixed term ends before a renewal is signed, the tenancy switches to periodic automatically and rent keeps running. Here's what changes and what your tenant needs to do.Few readers