How do I receive tenancy applications?

All rental applications for PropertyNow listings are submitted digitally via 2Apply, Australia's leading secure tenancy application platform.

• Tenants can find the "Apply Now" button on Domain, Rent.com.au and TenantApp. On realestate.com.au there's no Apply button — they enquire, and the application link is sent to them automatically in our reply.
• The 2Apply system guides tenants through uploading their ID, income proof, and references in a secure environment.
• If a reference shows as Pending, the referee (for example the employer) has been asked but hasn't replied yet. The application won't update when they do, so if it matters to your decision, contact the referee directly.

How Landlords Receive Applications

To maintain the highest security standards and comply with Australian privacy principles, we do not send full applications or sensitive tenant documents via email.

1. Email Notification: When a new application is submitted, we will send an automated alert to your registered email address.
2. No Attachments: This email is a notification only. It will not contain the application PDF or any personal tenant data.
3. Secure Dashboard Access: To view the application, log in to your PropertyNow Dashboard, click Manage Property & Edit Listings next to the property, then Applications in the left-hand menu. This ensures that sensitive data is only accessed via an encrypted, password-protected connection.

Why we use this method

• Security: Email is not a secure way to transmit confidential information.
• Privacy: Keeps tenant data protected from unauthorised access or email hacking.
• Best Practice: Aligning with modern data security standards for the Australian real estate industry.

A tenant says they've applied, but nothing has come through

An application only reaches us, and your dashboard, once it's fully submitted. If several people are applying together, every one of them has to finish their part first. Until then we can't see the application at all, so we can't tell you what's missing.

Ask the tenant to log back in to 2Apply and check each applicant's section. Required fields that haven't been filled in are marked with a red asterisk. If one person in the group applied on their own instead, the group application stays waiting for them. To fix it, the group can remove that person from their application, start a new one, or have that person complete their part on the group application.

Can I let an applicant know they weren't successful?

Yes. In Applications, click Decline next to their application and confirm. We'll email them to let them know their application wasn't successful. Only pending applications can be declined, and it can't be undone.

Can I still see applications after marking the property leased?

No. To protect applicants' privacy, applications are no longer available in your account once you mark the property as leased, so save anything you need before you do. If you have a Rental Management subscription, the successful tenant's application is saved to your tenancy files automatically. If you need details from an older application, contact us and we'll look them up.

Updated on: 14/10/2026