Understanding payment processing statuses

Your Payments page, under Rental Management in the property menu, lists the tenancy's rent payments and tenant bills with their current status. A Payment Issues box at the top flags anything that will hold up processing, such as a bank account that isn't verified yet or a tenant who hasn't added their payment method, and the Create Payment button lets you bill your tenant for an expense from the same page.

Scheduled

The payment is set to be processed on the listed date (either later today or in the future).

Payment Pending

We’ve sent the payment request, and it’s waiting to be processed by our payment provider. This step usually takes a few hours to one business day.

Bank Processing

The payment provider has sent the request to the tenant’s bank. It may take up to 2 business days for the bank to process it and confirm success or failure.

Failed Direct Debit

The payment attempt failed. It will automatically retry in 48 hours, with up to 3 attempts in total.

Completed

The payment was successful and has been sent to your bank. Transfers happen every 30 minutes, but if you haven’t received the rent within 1 business day, contact us.

Missed

The payment couldn’t be processed because there wasn’t an active Rental Management subscription on the property when the rent fell due. Your next scheduled payment is still created as normal, but this one can’t be collected or marked as paid — get in touch and we’ll sort it out with you.

Updated on: 11/09/2026