My tenant hasn't received their invite

If your tenant hasn’t received their invite or request for acceptance of the lease, double-check the spelling of their email address in the tenancy agreement list to make sure there are no typos.

If you need to change a secondary tenant's email address, you can edit it directly — there's no need to cancel anything. If it's the primary tenant's email that's wrong, cancel the agreement, edit it, and resend.

If the tenant is still unable to locate the email and you are sure the details are correct, please get in touch with us for further help.

Updated on: 07/09/2026