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Account and billing
Get help logging in or resetting your password, contacting support 7 days a week, and downloading tax receipts — fast answers to common account and billing ques
How do I get help?
Get instant help from the knowledgebase or AI, or contact the Australian support team seven days a week.
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I need a copy of my tax receipt
Your tax receipt is emailed straight after purchase and always available in the Orders section of your account.
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Logging in to your account (and what to do if you can't)
Login URLs for landlords, sellers and tenants, plus troubleshooting steps if you can't get in.
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How do I stop marketing emails from PropertyNow?
Click the unsubscribe link at the bottom of any marketing email. Emails about your own listing, order or tenancy still come through.
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Can I pay the listing fee on settlement or in instalments?
The listing fee is paid upfront, but Property Credit lets you defer it to settlement and Zip spreads it into instalments. What each costs and how long the fee lasts.
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