What information do I need to provide for a tenant check?

To perform a professional tenancy database check (TICA/NTD), we require specific details and legal authorisation. To ensure the fastest possible result, we strongly recommend submitting these details directly through your PropertyNow dashboard rather than via email.


Fastest option: submit via your dashboard

Submitting your check through the website ensures that all required fields are captured immediately, reducing the need for back-and-forth emails.

  1. Log in to yourPropertyNow Account.
  2. Select 'Tenant Checks' from the left-hand menu.
  3. Follow the prompts to enter the tenant’s details and upload their ID.
  • Turnaround: Dashboard submissions are prioritised and typically processed within 2-24 hours, 7 days a week.


What information is required?

Regardless of how you submit the check, our team requires the following information for each individual being checked:


1. Personal details:

  • Full legal name
  • Date of birth and Gender
  • Contact number and Email address
  • Current residential address
  • The address of the property they are applying for


2. Proof of identity (at least one of the following):

  • Option A: Driver’s Licence Number and Licence Card Number. These are two different numbers printed on the licence, and the form won't accept the same value in both. Once you start filling in one type of ID, all of its fields, including the photo, are required.
  • Option B: Passport Number and Country of Issue.
  • Option C: Medicare Card Number, Individual Reference Number (the number next to their name), and Expiry Date.


3. Signed tenant authority (mandatory) Performing a tenancy check without written consent is a breach of privacy law. You must provide a signed document from the tenant authorising the check.


Important submission guidelines

  • One check per person: If two people are applying together, you must provide the above details for both individuals.
  • Manual submissions: If you are unable to use the dashboard and choose to reply via email, please do not send attachments or photos of handwritten notes. Please type the details directly into your email reply to ensure there are no errors in transcription.


Tip: If the applicant applied online through your listing, ordering a check takes just a couple of clicks from your dashboard — the system pre-fills their details for you.

Updated on: 11/09/2026

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