How can I change my contact details?

You can change these yourself in your account. There are two places, depending on what you want to update.

1. The contact details on a listing (the name, email address and phone number that enquiries are sent to)

Log in and click Manage Property & Edit Listings next to the listing, then Edit Listing and the Contact tab near the top of the page. Update the name, email address or phone number there and save. Enquiries from every site your property is advertised on come through to whatever is on this tab. The contact details can be anyone you choose, such as a family member or someone looking after enquiries while you're away. The listing stays your PropertyNow listing, managed from your own account. A short tutorial video is here: https://www.youtube.com/watch?v=CDnXZeI-_c0.

2. Your account details (the email address you log in with, and where we send account notices such as receipts, listing updates and reminders)

Click Edit account on the left after signing in, then Update Profile. This opens our secure sign-in system, where you can change your name, email address and phone number.

Changing your email address? Update both. The Contact tab only changes where enquiries go. If your account email stays on the old address, you'll keep logging in with it and account notices will keep going there, so you could miss something important. The exception is if you deliberately want enquiries in one inbox and account notices in another, which is fine.

Each listing has one enquiry email address, so if two of you want to receive enquiries, set up forwarding in that mailbox or use a shared address.

Updated on: 07/10/2026