What happens when someone calls about my property?

When someone phones about your property, they'll be asked to enter a 4-digit phone enquiry code and will be given your first name and phone number so that they can call you directly. At the time of the call, if the caller's number is not privately listed, the system will grab their phone number automatically and email it to you. This gives you the option to make contact with them if they don't initially. If you've opted into SMS alerts, you'll also receive an SMS notification right away. Finally, we'll lodge the enquiry to your 'Enquiry History' page in your account so that you can easily look it up in future. Very occasionally a caller mistypes a property code, and the notification goes to the listing with the code they entered. If you get an enquiry that clearly isn't about your property, you can ignore it.

We also offer a Direct Connect service for those who'd like to purchase this add-on. This means that after a caller enters your 4-digit code, they're connected straight through to your phone instead of hearing your number read out. The code stays on your ad; it tells the system which property the call is about.

Our phone system services your buyer enquiry 24 hours a day, 7 days a week, giving you peace of mind that no enquiry will ever be missed.

Updated on: 12/10/2026