• When will my listing show on realestate.com.au and Domain?

  We are often asked 'how long until I see my listing on realestate.com.au?' Assuming everything has been completed and provided i.e (property details/proof of ownership) you should see your listing live on all the major websites within an hour or so (during business hours). If you list or activate outside of our business hours, your listing will be activated as soon as our staff are back online. Our business hours are 9 - 6.30pm QLD time, 7 days a week.Popular

• What are the price advertising rules when selling a property

  In order to avoid the practice of underquoting or "bait pricing," (when agents advertise a price that is misleading) there are laws around exactly how you can display your price. In states with very strict rules or where no text is allowed at all, we have removed the custom price option for your convenience and peace of mind. Here is a simplified summary of the price advertising rules in each state: Rules for all states You must not advertise a price that is lower than the minimum price yPopular

• What happens if I click pause?

  If you click the 'pause' button in your account we'll show you a popup explaining the options you have for pausing your listing. You'll be able to read about each option and see prices before you decide to continue. If you decide not to continue you can simply close the popup. The options for pausing your 'for sale' listing include: Option 1: Pause Listing Choose this option if: You plan on taking your listing off the market temporarily (for under 2 months); and You want to resume youSome readers

• What happens when someone makes an enquiry?

  If you've received an enquiry that seems odd or incomplete, it’s natural to feel cautious — especially if there’s no message or the formatting feels unfamiliar. But rest assured, most of the time, it's not a scam. In fact, it's very common for genuine buyers to submit an enquiry with only their name, phone number, or email address — especially if they’ve used the "Get price indication" or "Contact agent" buttons on realestate.com.au. These forms often don’t require buyers to write aSome readers

• I'm not receiving SMS notifications / texts about enquiries

  To receive SMS notifications, you must purchase the SMS Notification extra (available under Listing Enhacements within your account). If you have done so and are still not receiving notifications please make sure your Primary Phone Number is a valid mobile number, you can check this within your account under Edit Account Information. After doing this please go to your listing on Realestate.com.au and send an enquiry to yourself and see if it is received - if you do not receive the enquiry pleasSome readers

• Can I list my property for sale and for rent at the same time?

  Absolutely, you can list both a rental and a sale. Unfortunately, Realestate.com.au does require that you have two listings, one under each category (unless you have a commercial premise). All you need to do is create a sale listing and a rental listing within your account. If you would like to save time, once you've created your first listing, simply ask our friendly staff to make an extra copy of that listing within the account for you, so you won't have to fill everything out again. You canSome readers

• What size and ratio should I upload images in?

  Before adding images to your listing, ensure your files fit the requirements to avoid encountering errors when uploading. For best results, we recommend the following specifications: Standard Image Resolution - 4:3 ratio with a resolution of 2000 x 1500 pixels  Minimum image resolution is 800 x 600 pixels or above Alternative Ratios - 3:4, 16:9, 3:1, and 16:10 File Size Limit - Image files should be no larger than 5MB. Overall resolution should not exceed 20MBSome readers

• How do I add a video to my listing?

  You will need to upload your video to a video sharing service like YouTube and then simply copy and paste the link into the field on the Photos, Videos and Floorplans step when editing your listing.  Further information on uploading to YouTube is available here.Some readers

• The map location / pin on my listing is wrong

  Map locations can be incorrect when an address is set to hidden or when Google Maps has trouble identifying the street address. If your listing address is set to hidden Please be aware that if an address is hidden the map pin will be dropped in the middle of the suburb, to avoid revealing your street address. To check whether your address is hidden by clicking Edit on your listing within your account and noting the "Hide my street address and just display the suburb" option. If this is chSome readers

• What is an energy efficiency rating (EER)?

  Energy Efficiency Rating's (EER) are supplied by your home builder, architect or an accredited assessor. EER refers to your home's passive energy performance and can be used by buyers/tenants to consider their likely energy costs and to compare them against other properties. This field is only mandatory in the ACT so if your property is located in another state and you do not know the energy rating, you can safely ignore it. If you do not know your home's EER and are required to or would likeSome readers

• What is the difference between pause and refresh

  We have two options for temporary archiving of 'for sale' listings. Both options are available within your account after clicking "Change status" button on the property page, and then the Pause button. Option 1: Pause - $40 including GST Suspends your listing temporarily, removing it from all websites but keeping it within your account. You can un-pause at any time and it will feed back over to all websites for no extra charge. A maximum time limit of 6 weeks applies. If you have not reactSome readers

• How are enquiries handled?

  Enquiries will be handled directly by you, here's how we get them to you. We have a state-of-the-art phone enquiry system that was the first of its kind for agencies like ours. Potential buyers will ring our phone number, enter a 4 digit phone enquiry code and be given your contact details to call you directly. Our enquiry system services your buyer enquiry 24 hours a day, 7 days a week, giving you peace of mind that no enquiry will be missed. When someone phones the enquiry system to get yourSome readers

• I'm not receiving email notifications

  If you're not seeing enquiries in your inbox, it's possible your email provider has marked them as spam or promotional content. Here's what to check: 1. Check your Spam or Junk folder Look in folders such as Spam, Junk, Advertising, or Promotions. If you find any emails from PropertyNow, mark them as “Not Spam” or “Not Junk” to help future messages reach your inbox. 2. Add us to your contacts To help prevent emails being blocked, send us a quick email from yourSome readers

• How do I add or change images?

  To add images to your listing, simply loging to your account and click the "Manage property and edit listings" button next to the property you want to add images to. From there, go ahead and click the "Edit Listing" button followed by the "Images" tab near the top of the page. You'll then just want to click the "Upload" button and navigate to the images you wish to upload, and double left-click them. You may also find a tutorial on adding, deleting and rotating images here: https://www.youtubeSome readers

• How do I mark my listing as under contract or sold?

  The process is easy, you'll find these buttons available on your property overview page when logged in. When marking as under contract/offer or as sold, rest assured you can easily return your listing to current/for sale at the click of a button (and free of charge).Some readers

• When should I mark my listing as leased?

  You should mark your property as leased once you have accepted a tenant for the property. Generally, this will be when the tenant has paid their bond/rent in advance and signed the tenancy agreement however you can mark as leased earlier if you would like. When you mark your listing as leased, we'll automatically email all the people who've enquiried on your property notifying them that the property is no longer available. Stressed about the tenant backing out but don't want to keep advertisiSome readers

• I need to change my statement of information (SOI)

  If you are selling a residential property in Victoria, you must provide a Statement of Information. PropertyNow creates this for you, however if the market changes or you find better comparable sales, you may need to update this document to ensure your "Estimated Selling Price" remains accurate and compliant. Mandatory Requirements for Comparable Sales To comply with Consumer Affairs Victoria regulations, the three comparable properties you choose must meet the following "3-3-2/5" criteSome readers

• Can I remove my listing temporarily?

  'For Sale' listings can be paused at any time. You'll find a 'pause' button within your account for this purpose. Simply press this and follow the prompts. 'For Rent' listings cannot be paused except under special circumstances. If for some reason you need to remove a rental listing temporarily, please chat to our support staff.Some readers

• How do I mark my property as leased?

  Marking your property as leased is easy, just click the 'Leased' button shown on your listing immediately after logging in. Upon clicking 'Leased' you'll be asked to confirm your decision as well as whether you'd like to keep a copy of your listing for easy relisting in the future.  When marking as Leased, your listing will be removed from all websites and all enquirers will be notified. This can only be undone by contacting our staff.Some readers

• Why can't I type in a custom price?

  In order to avoid the practice of underquoting or "bait pricing," (when agents advertise a price that is misleading) many state governments have introduced specific rules about exactly how you can display your price. In states with very strict rules or where no text is allowed at all, we have removed the custom price option for your convenience and peace of mind. If you cannot set the price you want with the fields available, but your desired price does adhere to the advertising rulesSome readers

• Do I need to show my property address?

  No, you don't have to display your property address. When completing your listing, simply select the option to hide your address. This will ensure only the suburb displays online. Be aware that if you hide your address the map/location pin will be in the center of the suburb. If you are listing a rental, keep in mind that if you hide the address, tenants will need to fill this in manually if they are to apply online.Some readers

• Can I remove or delete my listing permanently?

  Yes, you can absolutely delete your listing. Simply login to your account and then click the red 'Delete' button shown on your listing. When deleting, the listing will be removed permanently from all sites including your dashboard. This may take up to an hour.  If you have sold or leased the property, or only need your 'for sale' listing temporarily removed please choose the Sold, Leased, or Pause options instead.Some readers

• How do I reply to an enquiry?

  To respond to email enquiries simply click Reply in your email program- if the correct email address shown in the original enquiry isn't shown in the To: field you may need to change it but it should automatically be filled in for you. If you haven't heard from a phone enquirer within a few hours, then give them a call and see if there's anything you can assist them with or if they have any questions for you.Some readers

• How can buyers make an offer?

  Great question! There are a few ways buyers can make an offer. The first is directly to you and the second is via our 'Make an Offer' button which will be listed both on your PropertyNow listing and the homepage. We have a printable offer form available within your account for us, if you're using the first method. You'll find this under 'forms and downloads' when logged in.Some readers

• My listing changes aren't showing

  Changes made to your listing should reflect on all sites within 1 hour of click the Save button within your account. It may sometimes be as little as a few minutes. If it's been more than a couple of hours and a change hasn't reflected try making a small change to your listing and resaving. This will trigger your listing to be resent to all websites. This is also a good opportunity to double check that you definitely saved the change.  If you still don't see the change an hour later, please coSome readers

• Can I change my property suburb?

  Realestate.com.au requires under their Acceptable Use Policy, that we list all property under the correct, legal suburb (generally the suburb shown on your rates notice). If you've yet to complete your listing or have made a mistake with your suburb, we're more than happy to adjust this for you - providing we can check the rates notice to ensure the change is to the legal property suburb. If something changes with your local council, we can also help. Contact our friendly staff.Some readers

• My sale fell through

  We understand that sometimes sales fall through so rest assured that if anything goes wrong you can easily 'unmark' your property as sold and have it reactivated completely free of charge and in just one click from your account.Few readers

• Is my phone number listed online?

  One of the most frequent questions we receive is why a seller's private contact details cannot be written directly into the property description or shown on the main "contact" section of the portals. While we would be more than happy to display your number, we must adhere to the strict Terms of Service and Acceptable Use Policies of third-party portals like Realestate.com.au and Domain. The Portal Rules (REA & Domain) The major real estate portals in Australia require that all aFew readers

• How can I change my contact details?

  Easy! To adjust the contact details (such as your phone or email address) for enquirers to contact you, simply login to your account on PropertyNow and click the "Manage property and edit listing" button next to the listing whose details you want to update. From there, click the "Edit listing" button, followed by the "Contact" tab near the top of the page. From here, you may adjust name, email address and phone number that enquirers will contact you on. A tutorial video for this may be found juFew readers

• What happens when someone calls about my property?

  When someone phones about your property they will be asked to enter a 4 digit phone enquiry code and will be given your first name and phone number so that they can call you directly. At the time of the call, if the caller's number is not privately listed, the system will grab their phone number automatically and email it to you. This gives you the option to make contact with them if they don't initially. If you've opted into SMS alerts, you'll also receive an SMS notification right away. FinallFew readers

• Access to artwork and logos

  You can download our official artwork files and logos using the link below: 🔗 Download Artwork & Logos These files are generally provided as Adobe Illustrator editable PDFs, compatible with most professional design software. Feel Free to Use These For: Signage Flyers Marketing materials Any other assets related to your PropertyNow listing If you need a different format or run into aFew readers

• Why hasn't my price updated?

  If you’ve updated your price in the PropertyNow dashboard but the old price is still showing on Realestate.com.au or Domain, it is almost always due to one of the following three reasons. 1. The "10% Rule" (Search Price vs. Display Price) This is the most common cause of "frozen" prices. To prevent underquoting (price baiting), Australian portals have strict rules regarding price ranges. The Rule: The difference between the bottom and the top of your price range cannot exFew readers

• Why is there a 1300 number on my ad?

  When you list your property with PropertyNow, you may notice that your personal mobile number is not displayed directly on the advertisement. Instead, the portals show our dedicated 1300 enquiry number. There are two primary reasons for this: Portal Compliance and Lead Automation. 1. Portal Compliance (REA & Domain) Major real estate portals like Realestate.com.au and Domain have strict "Acceptable Use" policies. These policies explicitly state that advertisements must refer onlFew readers

• Troubleshooting: How to Boost Your Property Enquiries

  If your enquiry levels aren't where you want them to be, it’s important to remember that real estate interest is dynamic. It is usually influenced by four factors: Presentation, Price, Positioning, and the Local Market. Here is our step-by-step guide to auditing your campaign and getting things moving. Step 1: The "Tech Check" (Is it plugged in?) Before diving into complex strategy, ensure the lines of communication are actually open. Test the Phone System: Call our 1300 numbeFew readers

• I'm having trouble uploading photos

  If you are experiencing difficulty uploading photos directly to your listing via the dashboard, there are several quick fixes you can try, as well as a dedicated fallback option to ensure your photos get online as quickly as possible. 1. Quick Troubleshooting Tips Before using the fallback method, please check the following: File Format: Ensure your photos are in .jpg, .jpeg, or .png format. File Size: Very large files (over 10MB each) can sometimes cause the uploader toFew readers

• Why aren't my open homes displaying?

  1. Public Open Home vs. Private Inspection The portals (Realestate.com.au and Domain) only display times in the dedicated "Open Homes" section if they are added as Open Homes rather than as private inspections. If you have listed an inspection as a private inspection timeslot in your listing edit, it will not appear in the public open homes list. Instead, it is shown in the timeslots a buyer can book into if they wish to inspect. The Fix: Ensure you have selected the 'OpenFew readers

• How to setup private inspection times booking

  To save you from the back-and-forth of scheduling viewings, PropertyNow allows you to set up automated "Private Inspection" time slots. When enabled, potential buyers or tenants will see a "Book an Inspection" button on your listing and can select a specific 15-minute window that suits them. How the system works When you set a range of time (e.g., Saturday from 1:00 PM to 4:00 PM), our system automatically breaks that window down into 15-minute individual slots. User Experience: TFew readers

• Can I delete and relist my property to get back to the top?

  The short answer is no. Both Realestate.com.au (REA) and Domain have very strict "anti-churning" policies. They are designed to prevent the search results from being cluttered with the same houses appearing as "new" every week. They are smarter than you think Portals don't just look at the date you hit "publish." They use sophisticated algorithms to match your property based on: The Address: The primary way they track a property. The Title/Legal Description:Few readers

• How do I mark my ad as under offer or under contract?

  When you’ve found a buyer, you’ll want to update your listing status immediately to let others know. However, because different websites (like Realestate.com.au and Domain) use different terminology, the process can sometimes be confusing. The Difference: Under Offer vs. Under Contract There is no "standard" industry term used by all portals. Realestate.com.au (REA): Uses the term "Under Contract." Domain: Uses the term "Under Offer." Because PropertyNow syncs tFew readers

• Common listing rules and breaches

  To ensure a professional and consistent experience for buyers, major portals like Realestate.com.au (REA) have strict Acceptable Use Policies. As a subscriber to their platform, PropertyNow must ensure all listings adhere to these rules. Our team manually reviews every listing before it goes live. If your listing breaches a policy, we cannot publish it until it is corrected. If a breach is somehow missed and later spotted by REA, they may remove your listing immediately without refund. To eFew readers

• How can I transfer my realestate.com.au listing to another agency

  If you have decided to move your listing from PropertyNow to a traditional agency, you can perform a "Transfer of Listing." This allows the advertisement to move between accounts while preserving your existing views, watchers, and "Days on Market" history. Important: Incoming Transfers PropertyNow does not accept incoming listing transfers from other agencies. If you are moving to PropertyNow from a different provider, you will need to create a fresh listing within your dashboard. TFew readers

• I can't find my ad on realestate.com.au

  If your listing is active in your PropertyNow dashboard but you can't see it when searching on realestate.com.au, don't panic! It is almost certainly live, but hidden by search filters or ranking logic. Step 1: Get Your Direct Link Before troubleshooting the search results, verify the ad is live: Log in to your PropertyNow Dashboard. Click on your Property Address. Look at the QuickLinks section on the top right-hand side. Click the Realestate.com.au link. IfFew readers

• I'm having trouble with the website, which browser should I use?

  To ensure the PropertyNow dashboard and our listing tools function correctly, we recommend using the most up-to-date version of a modern web browser. Supported Browsers For the best experience, please use one of the following: Google Chrome (Download here) Mozilla Firefox (Download here) Microsoft Edge (Download here) Apple SafarFew readers

• How do I login to my account?

  Landlords and private sellers  You can login to your account at https://app.propertynow.com.au Tenants You can login to your account at https://tenant.propertynow.com.auFew readers

• What does frontage and depth mean when listing land?

  To avoid confusion when entering dimensions into your listing, always determine "Left" and "Right" while standing at the street frontage, looking toward the property. 1. Frontage (Street Frontage) This is the width of the property boundary that directly faces the street or the primary access point. 2. Depth The depth refers to the distance from the front boundary (the street) to the very back of the property. 3. Left Boundary When standing on the street and facingFew readers

• I've paid via bank transfer, what happens next?

  If you have chosen to pay for your PropertyNow package via bank transfer, please follow these steps to ensure your listing is activated as quickly as possible: Send Your Receipt: Thank you for providing your payment receipt. Having this on file helps us keep track of pending transfers. Payment Verification: Please note that bank transfers are not always instant. Our team manually checks our bank accounts for incoming funds several times throughout the business day. ConfirmatiFew readers

• Can I list multiple properties or rooms in one ad?

  To ensure transparency and accuracy for buyers and tenants, PropertyNow (and the major portals like Realestate.com.au and Domain) operates on a "One Property, One Listing" policy. Each listing must relate to only one unique property available under a single Contract of Sale or a single Lease Agreement. What is Not Allowed in a Single Listing? The following scenarios are considered breaches of our Terms of Service (specifically Clause 46) and the portals' acceptable use policies:Few readers

• Can I hide the sold price of my property?

  When you mark your property as 'Sold' in your PropertyNow dashboard, our system requires you to enter the final sale price and the date of the sale. This information is necessary for our records and to notify the portals that the campaign has concluded. However, we understand that you or your buyers may wish to keep this price private for a period of time. Displaying the price on Portals When you enter the sold details, you have the option to choose whether you want the price displaFew readers

• Managing "Low-Effort" or "Blank" Enquiries

  It is very common to receive an enquiry that contains no message or just a generic "I'm interested" note. If you are looking for more information before proceeding, here is how to handle these situations efficiently. Why do I get enquiries with no message? Most "blank" enquiries are not a cause for concern. Usually, this happens because: One-Click Enquiries: Many property apps have a "Quick Enquiry" button that sends a notification to the owner instantly without prompting the sender tFew readers