• What happens if I click pause?

  If you click the 'pause' button in your account we'll show you a popup explaining the options you have for pausing your listing. You'll be able to read about each option and see prices before you decide to continue. If you decide not to continue you can simply close the popup. The options for pausing your 'for sale' listing include: Option 1: Pause Listing Choose this option if: You plan on taking your listing off the market temporarily (for under 2 months); and You want to resume youPopular

• How do I add a video to my listing?

  You will need to upload your video to a video sharing service like YouTube and then simply copy and paste the link into the field on the Photos, Videos and Floorplans step when editing your listing.  Further information on uploading to YouTube is available here.Some readers

• What is the difference between pause and refresh

  We have two options for temporary archiving of 'for sale' listings. Both options are available within your account after clicking "Change status" button on the property page, and then the Pause button. Option 1: Pause - $40 including GST Suspends your listing temporarily, removing it from all websites but keeping it within your account. You can un-pause at any time and it will feed back over to all websites for no extra charge. A maximum time limit of 6 weeks applies. If you have not reactSome readers

• What is an energy efficiency rating (EER)?

  Energy Efficiency Rating's (EER) are supplied by your home builder, architect or an accredited assessor. EER refers to your home's passive energy performance and can be used by buyers/tenants to consider their likely energy costs and to compare them against other properties. This field is only mandatory in the ACT so if your property is located in another state and you do not know the energy rating, you can safely ignore it. If you do not know your home's EER and are required to or would likeSome readers

• I'm not receiving SMS notifications / texts about enquiries

  To receive SMS notifications, you must purchase the SMS Notification extra (available under Listing Enhacements within your account). If you have done so and are still not receiving notifications please make sure your Primary Phone Number is a valid mobile number, you can check this within your account under Edit Account Information. After doing this please go to your listing on Realestate.com.au and send an enquiry to yourself and see if it is received - if you do not receive the enquiry pleasSome readers

• Is my phone number listed online?

  No, unfortunately not. To list you on third-party websites, such as Realestate.com.au we need to adhere to that site's own terms of services. At this time, it is explicitly against the Terms of Service of Realestate.com.au to include a private sellers phone number or in fact, any reference to private selling. Your listing will, however, carry the PropertyNow logo and PropertyNow contact details, ensuring there's no problem with enquirers reaching you. Our promise to you is that as soon as RealSome readers

• I'm not receiving email notifications

  If you're not seeing enquiries in your inbox, it's possible your email provider has marked them as spam or promotional content. Here's what to check: 1. Check your Spam or Junk folder Look in folders such as Spam, Junk, Advertising, or Promotions. If you find any emails from PropertyNow, mark them as “Not Spam” or “Not Junk” to help future messages reach your inbox. 2. Add us to your contacts To help prevent emails being blocked, send us a quick email from yourSome readers

• Can I remove or delete my listing permanently?

  Yes, you can absolutely delete your listing. Simply login to your account and then click the red 'Delete' button shown on your listing. When deleting, the listing will be removed permanently from all sites including your dashboard. This may take up to an hour.  If you have sold or leased the property, or only need your 'for sale' listing temporarily removed please choose the Sold, Leased, or Pause options instead.Some readers

• When will my listing show on realestate.com.au and Domain?

  We are often asked 'how long until I see my listing on realestate.com.au?' Assuming everything has been completed and provided i.e (property details/proof of ownership) you should see your listing live on all the major websites within an hour or so (during business hours). If you list or activate outside of our business hours, your listing will be activated as soon as our staff are back online. Our business hours are 9 - 6.30pm QLD time, 7 days a week.Some readers

• What are the price advertising rules when selling a property

  In order to avoid the practice of underquoting or "bait pricing," (when agents advertise a price that is misleading) there are laws around exactly how you can display your price. In states with very strict rules or where no text is allowed at all, we have removed the custom price option for your convenience and peace of mind. Here is a simplified summary of the price advertising rules in each state: Rules for all states You must not advertise a price that is lower than the minimum price ySome readers

• The map location / pin on my listing is wrong

  Map locations can be incorrect when an address is set to hidden or when Google Maps has trouble identifying the street address. If your listing address is set to hidden Please be aware that if an address is hidden the map pin will be dropped in the middle of the suburb, to avoid revealing your street address. To check whether your address is hidden by clicking Edit on your listing within your account and noting the "Hide my street address and just display the suburb" option. If this is chSome readers

• What happens when someone makes an enquiry?

  If you've received an enquiry that seems odd or incomplete, it’s natural to feel cautious — especially if there’s no message or the formatting feels unfamiliar. But rest assured, most of the time, it's not a scam. In fact, it's very common for genuine buyers to submit an enquiry with only their name, phone number, or email address — especially if they’ve used the "Get price indication" or "Contact agent" buttons on realestate.com.au. These forms often don’t require buyers to write aFew readers

• Can I change my property suburb?

  Realestate.com.au requires under their Acceptable Use Policy, that we list all property under the correct, legal suburb (generally the suburb shown on your rates notice). If you've yet to complete your listing or have made a mistake with your suburb, we're more than happy to adjust this for you - providing we can check the rates notice to ensure the change is to the legal property suburb. If something changes with your local council, we can also help. Contact our friendly staff.Few readers

• How do I add or change images?

  To add images to your listing, simply loging to your account and click the "Manage property and edit listings" button next to the property you want to add images to. From there, go ahead and click the "Edit Listing" button followed by the "Images" tab near the top of the page. You'll then just want to click the "Upload" button and navigate to the images you wish to upload, and double left-click them. You may also find a tutorial on adding, deleting and rotating images here: https://www.youtubeFew readers

• I need to change my statement of information (SOI)

  Your statement of information is created for you (Victorian listings only) but can be updated upon request if there have been market changes or you are aware of more suitable comparable sales. You'll need to specify full details of replacement comparable sales including legal address, sale price, date of sale. Comparable properties must be similar standard/condition, sold in last 6 months and within 2KM (Melbourne metro properties) or sold in last 18 months and within 5KM (regional properties)Few readers

• Can I remove my listing temporarily?

  'For Sale' listings can be paused at any time. You'll find a 'pause' button within your account for this purpose. Simply press this and follow the prompts. 'For Rent' listings cannot be paused except under special circumstances. If for some reason you need to remove a rental listing temporarily, please chat to our support staff.Few readers

• How do I mark my listing as under contract or sold?

  The process is easy, you'll find these buttons available on your property overview page when logged in. When marking as under contract/offer or as sold, rest assured you can easily return your listing to current/for sale at the click of a button (and free of charge).Few readers

• What size and ratio should I upload images in?

  Before adding images to your listing, ensure your files fit the requirements to avoid encountering errors when uploading. For best results, we recommend the following specifications: Standard Image Resolution - 4:3 ratio with a resolution of 2000 x 1500 pixels  Minimum image resolution is 800 x 600 pixels or above Alternative Ratios - 3:4, 16:9, 3:1, and 16:10 File Size Limit - Image files should be no larger than 5MB. Overall resolution should not exceed 20MBFew readers

• When should I mark my listing as leased?

  You should mark your property as leased once you have accepted a tenant for the property. Generally, this will be when the tenant has paid their bond/rent in advance and signed the tenancy agreement however you can mark as leased earlier if you would like. When you mark your listing as leased, we'll automatically email all the people who've enquiried on your property notifying them that the property is no longer available. Stressed about the tenant backing out but don't want to keep advertisiFew readers

• How can I change my contact details?

  Easy! To adjust the contact details (such as your phone or email address) for enquirers to contact you, simply login to your account on PropertyNow and click the "Manage property and edit listing" button next to the listing whose details you want to update. From there, click the "Edit listing" button, followed by the "Contact" tab near the top of the page. From here, you may adjust name, email address and phone number that enquirers will contact you on. A tutorial video for this may be found juFew readers

• How do I mark my property as leased?

  Marking your property as leased is easy, just click the 'Leased' button shown on your listing immediately after logging in. Upon clicking 'Leased' you'll be asked to confirm your decision as well as whether you'd like to keep a copy of your listing for easy relisting in the future.  When marking as Leased, your listing will be removed from all websites and all enquirers will be notified. This can only be undone by contacting our staff.Few readers

• How are enquiries handled?

  Enquiries will be handled directly by you, here's how we get them to you. We have a state-of-the-art phone enquiry system that was the first of its kind for agencies like ours. Potential buyers will ring our phone number, enter a 4 digit phone enquiry code and be given your contact details to call you directly. Our enquiry system services your buyer enquiry 24 hours a day, 7 days a week, giving you peace of mind that no enquiry will be missed. When someone phones the enquiry system to get yourFew readers

• Can I list my property for sale and for rent at the same time?

  Absolutely, you can list both a rental and a sale. Unfortunately, Realestate.com.au does require that you have two listings, one under each category (unless you have a commercial premise). All you need to do is create a sale listing and a rental listing within your account. If you would like to save time, once you've created your first listing, simply ask our friendly staff to make an extra copy of that listing within the account for you, so you won't have to fill everything out again. You canFew readers

• Why can't I type in a custom price?

  In order to avoid the practice of underquoting or "bait pricing," (when agents advertise a price that is misleading) many state governments have introduced specific rules about exactly how you can display your price. In states with very strict rules or where no text is allowed at all, we have removed the custom price option for your convenience and peace of mind. If you cannot set the price you want with the fields available, but your desired price does adhere to the advertising rulesFew readers

• What happens when someone calls about my property?

  When someone phones about your property they will be asked to enter a 4 digit phone enquiry code and will be given your first name and phone number so that they can call you directly. At the time of the call, if the caller's number is not privately listed, the system will grab their phone number automatically and email it to you. This gives you the option to make contact with them if they don't initially. If you've opted into SMS alerts, you'll also receive an SMS notification right away. FinallFew readers

• My listing changes aren't showing

  Changes made to your listing should reflect on all sites within 1 hour of click the Save button within your account. It may sometimes be as little as a few minutes. If it's been more than a couple of hours and a change hasn't reflected try making a small change to your listing and resaving. This will trigger your listing to be resent to all websites. This is also a good opportunity to double check that you definitely saved the change.  If you still don't see the change an hour later, please coFew readers

• Do I need to show my property address?

  No, you don't have to display your property address. When completing your listing, simply select the option to hide your address. This will ensure only the suburb displays online. Be aware that if you hide your address the map/location pin will be in the center of the suburb. If you are listing a rental, keep in mind that if you hide the address, tenants will need to fill this in manually if they are to apply online.Few readers

• My sale fell through

  We understand that sometimes sales fall through so rest assured that if anything goes wrong you can easily 'unmark' your property as sold and have it reactivated completely free of charge and in just one click from your account.Few readers

• How do I reply to an enquiry?

  To respond to email enquiries simply click Reply in your email program- if the correct email address shown in the original enquiry isn't shown in the To: field you may need to change it but it should automatically be filled in for you. If you haven't heard from a phone enquirer within a few hours, then give them a call and see if there's anything you can assist them with or if they have any questions for you.Few readers

• How can buyers make an offer?

  Great question! There are a few ways buyers can make an offer. The first is directly to you and the second is via our 'Make an Offer' button which will be listed both on your PropertyNow listing and the homepage. We have a printable offer form available within your account for us, if you're using the first method. You'll find this under 'forms and downloads' when logged in.Few readers

• Access to artwork and logos

  You can download our official artwork files and logos using the link below: 🔗 Download Artwork & Logos These files are generally provided as Adobe Illustrator editable PDFs, compatible with most professional design software. Feel Free to Use These For: Signage Flyers Marketing materials Any other assets related to your PropertyNow listing If you need a different format or run into aFew readers