Rent is debited one day in advance of the due date to allow time for processing.
Please note that the direct debit payment process does not operate normally on weekends or public holidays which may delay your payment.
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Managing My Account & Listings
- What is the difference between Pause and Refresh?
- How can I change my contact information?
- I've just listed, how long until I'm live?
- Do you help with filling out forms?
- What will happen if I click pause?
- I'd like to change my Statement of Information (SOI)
- Can I Remove my Listing Temporarily?
- When do I mark as leased?
- Why can't I type in a custom price?
- Can I remove or delete my listing permanently?
- How can I get help?
- How do I get a tax receipt
- What are the laws around advertising price?
- What size and ratio should images be uploaded in?
- How do I add a video to my listing?
- How do I Mark as Under Contract/Offer or as Sold
- My listing changes aren't showing
- Is my Phone Number Listed Online?
- The map location/pin on my listing is wrong
- Can I change my property suburb?
- Do I need to tell you when I make changes to my listing?
- I'm having trouble uploading my floorplan
- Can I list under both sale and rent?
- My sale fell through.
- How do I mark my property as leased?
- Do I Need to Show my Property Address?
- What is an energy efficiency rating (EER)?
- How long will it take to see my changes on third party websites?
- Trouble logging in
- How do I add or change images on my listing?
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Pre-purchase Questions
- Do I need a Contract of Sale Before Listing?
- I'm Nervous, Is this Legal and Safe?
- How Many Images are Allowed?
- Can you get on Realestate.com.au as a Private Sale?
- Will I Pay Commission When Using PropertyNow to Access All These Sites?
- I've Never Done This, Can you Help with Advice? Eg: Offers etc.
- Can I Start my Listing Now, and Finish it Later?
- Can I Make Changes after listing?
- Can You Write my Property Description For Me?
- I Don't Want my Phone Number Given Out
- Does my listing have to go live right away?
- Is Making a Payment with you Secure?
- I have an expired ageement with an agent, can I still list with PropertyNow?
- Where is my Commercial Property Listed?
- What Do You Do, Aside from Marketing my Property?
- Can you check my description?
- What if it Takes Longer to Sell or Lease?
- Will my Property Be Listed on Realestate.com.au?
- How Long Will it Take to Get my Listing Live?
- Will I be Billed Again After I Pay?
- I have a sole agreement with an agent, can I still list with PropertyNow?
- I have an open agreement with an agent, can I still list with PropertyNow?
- Our Local Agent says We Need Him to Sell
- Would I get more money with a real estate agent?
- Will my Property Be Listed on Domain.com.au?
- Where Do You List my Property?
- Do you provide an Auctioneer?
- Will my Property Be Listed on AllHomes.com.au?
- How long will my property be listed for?
- Can I list my property for Auction?
- My Property is Rural, Does this Matter?
- Is there a cost to make changes after listing?
- Are there any hidden costs I should know about?
- What payment methods are available?
- Can I pay without a credit card?
- Is PropertyNow a Licensed Real Estate Agency?
- How Successful is the PropertyNow System?
- What Hours do you Operate?
- How Long has PropertyNow Been Operating?
- I have an exclusive agreement with an agent, can I still list with PropertyNow?
- Realestate.com.au Doesn't Like Private Sales; Will my PropertyNow Listing be Disadvantaged?
- Can I list with an Agent as well as PropertyNow?
- How can I contact PropertyNow
- Where can I view PropertyNow’s current and sold listings on Realestate.com.au and Domain.com.au
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Property Enquiries
- Agents are Calling, What do I say?
- How Do You Handle Enquiries?
- How do I reply to an enquiry?
- I haven't received enough enquiries
- Will PropertyNow Answer Questions about my Property from Enquirers?
- I'm not receiving email notifications of enquiries
- What happens when someone submits an enquiry online?
- I received a suspicious/scam email enquiry
- What happens when someone phones about my listing?
- I'm not receiving SMS notifications of enquiries
- Can I list with an Agent as well as PropertyNow?
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Renting Advice
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Selling Advice
- How can buyers make an offer?
- Do I give buyers a copy of the contract?
- An agent told me they have a buyer
- Who holds my deposit?
- Do you provide the contract of sale?
- When should I mark my property as SOLD?
- I've received an offer, what should I do?
- What should I put for 'agent' on the contract of sale?
- Does my deposit have to be held in a trust account?
- Do you handle negotiations?
- How should I price my property?
- Do you handle the conveyancing?
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Signs, Upgrades and Add-ons
- What is a Realestate.com.au upgrade and do I get one?
- Professional Photography Samples
- How do I install my sign?
- Can I make my listing bigger or higher up?
- What does the for sale sign look like?
- Is a Sign Included?
- Why is my listing so far down the page?
- When will my Sign Arrive?
- How big is the for sale sign that is included free?
- How to mount my for sale sign
- Photosign design and layout samples
- What does virtual staging look like with a furnished property?
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Managing My Rental
- How do I create a lease agreement or setup a tenancy?
- What is the tenancy setup and signing process?
- Linking your bank account
- I need to edit my lease agreement after sending to the tenant
- My tenant hasn’t received their invite or lease confirmation
- What happens after I send an agreement to the tenant
- Tenant has declined tenancy, how can I edit?
- What is involved with tenancy setup / creating a lease agreement
- How can I onboard existing tenants or switch from an agent?
- Can I setup a tenancy agreement but not keep managing my property on PropertyNow?
- Are there any fees for direct debit rent payments?
- What is a tenancy agreement? Do I need one?
- Why does my agreement look different? Is it legal?
- Understanding Payment Processing Statuses
- When is rent debited?
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Tenant Questions