Scheduled
The payment is set to be processed on the listed date (either later today or in the future).
Payment Pending
We’ve sent the payment request, and it’s waiting to be processed by our payment provider. This step usually takes a few hours to one business day.
Bank Processing
The payment provider has sent the request to the tenant’s bank. It may take up to 2 business days for the bank to process it and confirm success or failure.
Failed Direct Debit
The payment attempt failed. It will automatically retry in 48 hours, with up to 3 attempts in total.
Completed
The payment was successful and has been sent to your bank. Transfers happen every 30 minutes, but if you haven’t received the rent within 1 business day, contact us.
Missed
The payment couldn’t be processed and won’t be retried automatically. This may happen if the tenant's payment fails 3 times or if they haven’t linked a bank account. You’ll need to arrange payment with the tenant directly or reach out to us for help.