Your deposit will be held in a secure trust account by your solicitor or conveyancer. Deposits and other monies are never held personally or by PropertyNow.
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Managing My Account & Listings
- What is the difference between Pause and Refresh?
- How can I change my contact information?
- I've just listed, how long until I'm live?
- Do you help with filling out forms?
- What will happen if I click pause?
- I'd like to change my Statement of Information (SOI)
- Can I Remove my Listing Temporarily?
- When do I mark as leased?
- Why can't I type in a custom price?
- Can I remove or delete my listing permanently?
- How can I get help?
- How do I get a tax receipt
- What are the laws around advertising price?
- What size and ratio should images be uploaded in?
- How do I add a video to my listing?
- How do I Mark as Under Contract/Offer or as Sold
- My listing changes aren't showing
- Is my Phone Number Listed Online?
- The map location/pin on my listing is wrong
- Can I change my property suburb?
- Do I need to tell you when I make changes to my listing?
- I'm having trouble uploading my floorplan
- Can I list under both sale and rent?
- My sale fell through.
- How do I mark my property as leased?
- Do I Need to Show my Property Address?
- What is an energy efficiency rating (EER)?
- How long will it take to see my changes on third party websites?
- Trouble logging in
- How do I add or change images on my listing?
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Pre-purchase Questions
- Do I need a Contract of Sale Before Listing?
- I'm Nervous, Is this Legal and Safe?
- How Many Images are Allowed?
- Can you get on Realestate.com.au as a Private Sale?
- Will I Pay Commission When Using PropertyNow to Access All These Sites?
- I've Never Done This, Can you Help with Advice? Eg: Offers etc.
- Can I Start my Listing Now, and Finish it Later?
- Can I Make Changes after listing?
- Can You Write my Property Description For Me?
- I Don't Want my Phone Number Given Out
- Does my listing have to go live right away?
- Is Making a Payment with you Secure?
- I have an expired ageement with an agent, can I still list with PropertyNow?
- Where is my Commercial Property Listed?
- What Do You Do, Aside from Marketing my Property?
- Can you check my description?
- What if it Takes Longer to Sell or Lease?
- Will my Property Be Listed on Realestate.com.au?
- How Long Will it Take to Get my Listing Live?
- Will I be Billed Again After I Pay?
- I have a sole agreement with an agent, can I still list with PropertyNow?
- I have an open agreement with an agent, can I still list with PropertyNow?
- Our Local Agent says We Need Him to Sell
- Would I get more money with a real estate agent?
- Will my Property Be Listed on Domain.com.au?
- Where Do You List my Property?
- Do you provide an Auctioneer?
- Will my Property Be Listed on AllHomes.com.au?
- How long will my property be listed for?
- Can I list my property for Auction?
- My Property is Rural, Does this Matter?
- Is there a cost to make changes after listing?
- Are there any hidden costs I should know about?
- What payment methods are available?
- Can I pay without a credit card?
- Is PropertyNow a Licensed Real Estate Agency?
- How Successful is the PropertyNow System?
- What Hours do you Operate?
- How Long has PropertyNow Been Operating?
- I have an exclusive agreement with an agent, can I still list with PropertyNow?
- Realestate.com.au Doesn't Like Private Sales; Will my PropertyNow Listing be Disadvantaged?
- Can I list with an Agent as well as PropertyNow?
- How can I contact PropertyNow
- Where can I view PropertyNow’s current and sold listings on Realestate.com.au and Domain.com.au
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Property Enquiries
- Agents are Calling, What do I say?
- How Do You Handle Enquiries?
- How do I reply to an enquiry?
- I haven't received enough enquiries
- Will PropertyNow Answer Questions about my Property from Enquirers?
- I'm not receiving email notifications of enquiries
- What happens when someone submits an enquiry online?
- I received a suspicious/scam email enquiry
- What happens when someone phones about my listing?
- I'm not receiving SMS notifications of enquiries
- Can I list with an Agent as well as PropertyNow?
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Renting Advice
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Selling Advice
- How can buyers make an offer?
- Do I give buyers a copy of the contract?
- An agent told me they have a buyer
- Who holds my deposit?
- Do you provide the contract of sale?
- When should I mark my property as SOLD?
- I've received an offer, what should I do?
- What should I put for 'agent' on the contract of sale?
- Does my deposit have to be held in a trust account?
- Do you handle negotiations?
- Where can I get a copy of the REIQ Contract of Sale and Land for Queensland?
- How should I price my property?
- Do you handle the conveyancing?
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Signs, Upgrades and Add-ons
- What is a Realestate.com.au upgrade and do I get one?
- Professional Photography Samples
- How do I install my sign?
- Can I make my listing bigger or higher up?
- What does the for sale sign look like?
- Is a Sign Included?
- Why is my listing so far down the page?
- When will my Sign Arrive?
- How big is the for sale sign that is included free?
- How to mount my for sale sign
- Photosign design and layout samples
- What does virtual staging look like with a furnished property?
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Managing My Rental
- How do I create a lease agreement or setup a tenancy?
- What is the tenancy setup and signing process?
- Linking your bank account
- I need to edit my lease agreement after sending to the tenant
- My tenant hasn’t received their invite or lease confirmation
- What happens after I send an agreement to the tenant
- Tenant has declined tenancy, how can I edit?
- What is involved with tenancy setup / creating a lease agreement
- How can I onboard existing tenants or switch from an agent?
- Can I setup a tenancy agreement but not keep managing my property on PropertyNow?
- Are there any fees for direct debit rent payments?
- What is a tenancy agreement? Do I need one?
- Why does my agreement look different? Is it legal?
- Understanding Payment Processing Statuses
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Tenant Questions
Who holds my deposit?
Your deposit will be held in a secure trust account by either the legal representative or an independent trust account facility.
03 April 2024