First steps when you've found a tenant
What to do once you've found a tenant in VIC
What Happens After You Find a Tenant in Victoria: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenant, remember to *Few readersWhat to do once you've found a tenant in ACT
What Happens After You Find a Tenant in the ACT: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenant, remember toFew readersWhat to do once you've found a tenant in WA
What Happens After You Find a Tenant in Western Australia: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenant, rFew readersWhat to do once you've found a tenant in NT
What Happens After You Find a Tenant in the Northern Territory: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenaFew readersWhat to do once you've found a tenant
What to Do After You’ve Found a Tenant: State-by-State Guides Once you’ve chosen who you’d like to move in, there are a few important legal and practical steps to take before handing over the keys. These steps vary depending on which state or territory your property is in — particularly when it comes to bond lodgement, condition reports, and safety standards. This page will help you find the right guide for your state, so you can complete the process quickly and confidently.Few readersWhat to do once you've found a tenant in NSW
What Happens After You Find a Tenant in NSW: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenant, remember to maFew readersWhat to do once you've found a tenant in SA
What Happens After You Find a Tenant in South Australia: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenant, rFew readersWhat to do once you've found a tenant in TAS
What Happens After You Find a Tenant in Tasmania: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenant, remember to *Few readers
Bond
How to lodge the bond in VIC
In Victoria, you collect the bond form the tenant and then lodge through RTBA Online. You create an Electronic Bond Lodgement, add each tenant with a unique email, and they confirm via email/SMS (no paper forms). After all tenants confirm, RTBA debits the bond from your nominated account and emails everyone the bond receipt/number. If you collected the bond yourself, you must lodge within 10 business days of receiving it. Authority/portal: Residential Tenancies BPopularHow to lodge the bond in NSW
In NSW you use Rental Bonds Online (RBO). You register once with Service NSW, then from your RBO dashboard you invite tenants to pay the bond direct to Fair Trading by BPAY, Visa or Mastercard. After payment, you’ll see a “Finalise the bond” task — completing this allocates the bond number and emails receipts to both parties. If you’ve already collected the money yourself, you must lodge it within 10 working days. Authority/portal: Rental Bonds Online (RBO) — NSWPopularHow to lodge the bond in QLD
In QLD, you don’t need to collect the bond yourself. The easiest path is to direct your tenant to lodge and pay the bond online via the RTA’s Bond Lodgement Web Service (they’ll verify their identity with QDI and pay by card or BPAY). If a tenant can’t verify their identity to use Web Services, then you collect the bond and lodge it with the RTA using the paper Form 2. If you do collect any bond money, you must lodge it within 10 days of receiving it. APopularHow to lodge the bond in SA
In SA you can lodge online in RBO without handling money. Create a bond payment request in the portal and send it to your tenant — they pay their bond by debit/credit card inside RBO. You’ll both get email notifications and a bond number/receipt when it’s lodged. If you do take money directly (not recommended), you must lodge it within 2 weeks. Authority/portal: Consumer and Business Services (Residential Bonds Online — RBO) Phone: 131 882 Start here: LodgingFew readersWhat is the maximum bond amount?
The maximum amount of bond varies depending on your tenancy location, type, and rent amount. Please see the table below for further information. PropertyNow will automatically populate a bond amount when creating your lease agreement. If you wish to vary, please contact PropertyNow support before sending the lease to the tenant.Few readersHow to lodge the bond in NT
In the NT, there’s no portal to collect bond. The tenant pays you the bond and you must hold it on trust for them in an NT bank/financial institution account (or a trust account under the Agents Licensing Act). Give an immediate receipt if paid by cash/cheque/card, deposit the funds promptly, and keep clear records. If you will be outside the NT for more than 14 days, you must transfer the bond to a licensed real estate agent or a person approved by theFew readersHow to lodge the bond in WA
In WA, tenants can pay bond directly using BondsOnline. You create a bond eTransaction, add each tenant’s email, the system emails them to approve the details, and you approve the payment in your Payment Approvals tab (you don’t need the tenant to give you money first). If you’ve already collected funds, you must lodge within 14 days. Once approved, the bond is charged from your nominated account and everyone is emailed a Record of Payment (bond number). If you can’tFew readersHow to lodge the bond in TAS
In Tasmania, you do not collect the bond. All bonds are held by the Rental Deposit Authority (RDA) and managed in MyBond. You (owner) create the bond in MyBond, then tenants pay the RDA directly: either online in MyBond (Visa/Mastercard via PayWay) or in person at a Service Tasmania centre using the bond number/barcode. Cheques/paper lodgement are not accepted, and it’s illegal for an owner to receive bond money directly. You’ll get a Bond Receipt NumberFew readersHow to lodge the bond in ACT
In the ACT, you raise the bond in the portal (takes a few minutes) and the system gives you a bond number + unique payment reference. You can then give that reference to the tenant to pay the bond by online bank transfer directly to Rental Bonds — so you don’t have to collect the money. Once the payment clears (often within a few days; allow up to 7–14 days to appear on the bond record), receipts are emailed to both parties. You must lodge within 2 weeks of receiving theFew readersWhat is a bond and how does it work?
A rental bond is a security deposit paid at the start of a tenancy. It protects you (the landlord) against unpaid rent, damage beyond fair wear and tear, or other breaches of the agreement. The bond is separate from rent and, in most jurisdictions, is held by a government authority until the tenancy ends (the NT is different — see below). Does PropertyNow collect or manage the bond? No. We don’t currently collect or lodge bonds in‑platform but this is coming soon to stateFew readersWhat to do once you've found a tenant in QLD
What Happens After You Find a Tenant in Queensland: Leases, Bonds, and Next Steps Congratulations on finding a tenant! This guide assumes you’ve already screened your applicants and chosen your preferred tenant — ideally using PropertyNow’s Rental Management subscription, which helps you handle everything in one place. Even if you’re not using our subscription yet, this guide will still help you understand what comes next. Tip: Once you’ve accepted a tenant, remember toFew readers
Are there any fees taken out of rent collected with PropertyNow?
NO! There are absolutely no fees for the tenant (and no additional fees for you as a landlord) associated with paying rent via direct debit or payto through the PropertyNow platform, however you must have a subscription to use this feature. As a landlord, your subscription to PropertyNow includes any fees incurred for direct debit processing of rent payments. PropertyNow does not receive any additional fees or monetary benefits as a result of tenants paying via direct debit or paytoSome readersCan I create a lease agreement but not use PropertyNow to manage my rental?
Whilst it is technically possible to create and sign your tenancy agreement through PropertyNow without setting up ongoing direct debits, tenancy agreements will list 'direct debit' as the agreed method of payment which may not be suitable if you are intending to make other arrangements for rent payment. There is no option to change this within the agreement presently.Some readersHow do I create a lease agreement?
To manage a tenancy on PropertyNow you need to create a tenancy agreement. You can do this by clicking the green 'Create New Tenancy' agreement button on the top right of the 'Tenancy Agreements' page from your property overview. new lease agreementSome readersWhat happens after I send a lease agreement to a tenant?
When you send an agreement to a tenant, they'll usually receive two emails from PropertyNow. An email notifying them that their application was successful and requesting they accept the tenancy. See example below. If the tenant doesn't already have account on PropertyNow (which they usually won't), they'll also receive an invite to our platform. See example below. (https://storage.criFew readersWhat are the steps of creating a lease agreement?
Tenancy setup is divided into the following steps Tenancy Details - names and contact details for yourself and your tenants Lease Details - The type of agreement (fixed or periodic), start date, and how much rent is to be paid and when. Utilities - Details of what services (electricity/gas/water) are connected to the property and who is responsible for paying for what. Other details - Any other key details that will form part of the lease such as nominated repaireFew readersUnderstanding payment processing statuses
Scheduled The payment is set to be processed on the listed date (either later today or in the future). Payment Pending We’ve sent the payment request, and it’s waiting to be processed by our payment provider. This step usually takes a few hours to one business day. Bank Processing The payment provider has sent the request to the tenant’s bank. It may take up to 2 business days for the bank to process it and confirm success or failure. Failed Direct Debit ThFew readersDo I need a lease agreement?
A tenancy agreement in Australia is a legal contract between a landlord or rental provider (the person who owns the property) and a tenant (the person renting it). It sets out the rules and responsibilities for both parties during the rental period. It’s basically a set of rules that both the tenant and landlord agree to follow to avoid misunderstandings. Here’s a simple breakdown: What it covers: How long the tenant can stay (fixed term, like 12 months, or ongoing). How much rentFew readersMy tenant hasn't received their invite
If your tenant hasn’t received their invite or request for accpetance of lease, double check the spelling of their email address in the tenancy agreement list to ensure there are no typos. If you need to change the tenants email address, all you need to do is cancel the agreement, edit, and resend. If the tenant is still unable to locate the email and you are sure the details are correct, please get in touch with us for further help.Few readersWhat is the tenancy setup process?
Step 1: Tenancy Setup The first thing you'll do as a landlord is setting up your preferred terms of tenancy on PropertyNow including rent amount, lease type, frequency of rent payments and so on. Once you've completed tenancy setup, we'll send two emails to your tenant An invite onto the PropertyNow platform containing an automatically generated password for their tenant account A request for confirmation that they'd like to accept your tenancy terms Step 2: Tenant Accepts or DeclFew readersTenant declined the tenancy, how can I edit the terms?
If a tenant has clicked 'Decline' when offered a tenancy, this will withdraw and lock the draft tenancy and you will not be able to edit it. If this happens and you both do still want to proceed, you'll need to create a new tenancy within your account.Few readersMy lease agreement fell through
Oh no, we're very sorry to hear it! If you've marked your property listing as leased within the last 30 days just contact us and we'll reinstate your ad instantly and completely free of charge. If your property was leased more than 30 days ago just reach out letting us know your specific circumstances and we'll do our best to help.Few readersHow do I add my bank account as a landlord?
As a landlord, you need to add a bank account if you'd like to setup rent payments with your tenant via PropertyNow. It's important you do this right away to ensure you can receive money as soon as your tenant pays it. You can add a bank account as soon as you have an active subscription, simply navigate to 'Bank Accounts' underneath your property add click 'Add a Bank account' Once added, we’ll deposit small amounts into the account for verification. Log back in to confirm these amounts in oFew readersAre lease agreements created with PropertyNow legal and compliant?
Most states provide blank PDF copies of agreements that landlords can use to ensure their agreements follow the 'prescribed form' set down in legislation. Agreements generated on PropertyNow will look different to these template copies that you'd get from your state government but rest assured they still follow the 'prescribed form' and include all standard terms and all required information. That is to say, our agreements are legally compliant and binding for you and your tenants once signed.Few readersI need to edit my lease agreement before the tenant signs
If the tenant hasn't yet accepted your tenancy terms, you can simply login and click 'Cancel' next to the tenancy agreement in the list. Once cancelled you can click the 'view' button to return to editing your tenancy. From here, you can adjust terms as needed and then resend when you're ready.Few readersWhen will the tenant's rent be debited?
The first rent in advance payment will be debited immediately after the lease agreement is signed by all parties and the tenant finalizes setting up their payment method. For ongoing rent payments, when rent is debited depends on which payment method the tenant chooses. Rent via direct debit is debited 28 hours in advance of the scheduled due date to allow time for processing. Rent via payto agreement is debited on the scheduled due date. Please note that the direct debit payment process doeFew readersCan I use PropertyNow to manage my existing tenancy?
Using PropertyNow to manage your tenancy requires presently both parties to digitally sign an agreement generated on our platform. To onboard existing tenants, you will need to create and sign a new agreement.Few readersHow can tenants apply?
We strongly recommend that your tenants apply online which they can do via 2Apply. You can give them a copy of the PropertyNow printable application form, found under the 'Forms and Downloads' section within your account. Tenants can find the 2apply link by Clicking 'Apply online' button located on Domain, TenantApp, and PropertyNow or by clicking the link provided in the automatic response email after they've submitted an enquiry. You can also find your property's application link from withiFew readers