• Can I create a lease agreement but not use PropertyNow to manage my rental?

  Whilst it is technically possible to create and sign your tenancy agreement through PropertyNow without setting up ongoing direct debits, tenancy agreements will list 'direct debit' as the agreed method of payment which may not be suitable if you are intending to make other arrangements for rent payment. There is no option to change this within the agreement presently.Some readers

• How do I create a lease agreement?

  To manage a tenancy on PropertyNow you need to create a tenancy agreement. You can do this by clicking the green 'Create New Tenancy' agreement button on the top right of the 'Tenancy Agreements' page from your property overview. new lease agreementSome readers

• How do I add my bank account as a landlord?

  As a landlord, you need to add a bank account if you'd like to setup rent payments with your tenant via PropertyNow. It's important you do this right away to ensure you can receive money as soon as your tenant pays it. You can add a bank account as soon as you have an active subscription, simply navigate to 'Bank Accounts' underneath your property add click 'Add a Bank account' Once added, we’ll deposit small amounts into the account for verification. Log back in to confirm these amounts in oSome readers

• Can I use PropertyNow to manage my existing tenancy?

  Using PropertyNow to manage your tenancy requires presently both parties to digitally sign an agreement generated on our platform. To onboard existing tenants, you will need to create and sign a new agreement.Some readers

• What happens after I send a lease agreement to a tenant?

  When you send an agreement to a tenant, they'll usually receive two emails from PropertyNow. An email notifying them that their application was successful and requesting they accept the tenancy. See example below. If the tenant doesn't already have account on PropertyNow (which they usually won't), they'll also receive an invite to our platform. See example below. (https://storage.criSome readers

• When will the tenant's rent be debited?

  The first rent in advance payment will be debited immediately after the lease agreement is signed by all parties and the tenant finalizes setting up their payment method. For ongoing rent payments, when rent is debited depends on which payment method the tenant chooses. Rent via direct debit is debited 28 hours in advance of the scheduled due date to allow time for processing. Rent via payto agreement is debited on the scheduled due date. Please note that the direct debit payment process doeSome readers

• Do I need a lease agreement?

  A tenancy agreement in Australia is a legal contract between a landlord or rental provider (the person who owns the property) and a tenant (the person renting it). It sets out the rules and responsibilities for both parties during the rental period. It’s basically a set of rules that both the tenant and landlord agree to follow to avoid misunderstandings. Here’s a simple breakdown: What it covers: How long the tenant can stay (fixed term, like 12 months, or ongoing). How much rentSome readers

• I need to edit my lease agreement before the tenant signs

  If the tenant hasn't yet accepted your tenancy terms, you can simply login and click 'Cancel' next to the tenancy agreement in the list. Once cancelled you can click the 'view' button to return to editing your tenancy. From here, you can adjust terms as needed and then resend when you're ready.Few readers

• My tenant hasn't received their invite

  If your tenant hasn’t received their invite or request for accpetance of lease, double check the spelling of their email address in the tenancy agreement list to ensure there are no typos. If you need to change the tenants email address, all you need to do is cancel the agreement, edit, and resend. If the tenant is still unable to locate the email and you are sure the details are correct, please get in touch with us for further help.Few readers

• Understanding payment processing statuses

  Scheduled The payment is set to be processed on the listed date (either later today or in the future). Payment Pending We’ve sent the payment request, and it’s waiting to be processed by our payment provider. This step usually takes a few hours to one business day. Bank Processing The payment provider has sent the request to the tenant’s bank. It may take up to 2 business days for the bank to process it and confirm success or failure. Failed Direct Debit ThFew readers

• Are there any fees taken out of rent collected with PropertyNow?

  NO! There are absolutely no fees for the tenant (and no additional fees for you as a landlord) associated with paying rent via direct debit or payto through the PropertyNow platform, however you must have a subscription to use this feature. As a landlord, your subscription to PropertyNow includes any fees incurred for direct debit processing of rent payments. PropertyNow does not receive any additional fees or monetary benefits as a result of tenants paying via direct debit or paytoFew readers

• How can tenants apply?

  We strongly recommend that your tenants apply online which they can do via 2Apply. You can give them a copy of the PropertyNow printable application form, found under the 'Forms and Downloads' section within your account. Tenants can find the 2apply link by Clicking 'Apply online' button located on Domain, TenantApp, and PropertyNow or by clicking the link provided in the automatic response email after they've submitted an enquiry. You can also find your property's application link from withiFew readers

• What are the steps of creating a lease agreement?

  Tenancy setup is divided into the following steps Tenancy Details - names and contact details for yourself and your tenants Lease Details - The type of agreement (fixed or periodic), start date, and how much rent is to be paid and when. Utilities - Details of what services (electricity/gas/water) are connected to the property and who is responsible for paying for what. Other details - Any other key details that will form part of the lease such as nominated repaireFew readers

• What is the tenancy setup process?

  Step 1: Tenancy Setup The first thing you'll do as a landlord is setting up your preferred terms of tenancy on PropertyNow including rent amount, lease type, frequency of rent payments and so on. Once you've completed tenancy setup, we'll send two emails to your tenant An invite onto the PropertyNow platform containing an automatically generated password for their tenant account A request for confirmation that they'd like to accept your tenancy terms Step 2: Tenant Accepts or DeclFew readers

• Are lease agreements created with PropertyNow legal and compliant?

  Most states provide blank PDF copies of agreements that landlords can use to ensure their agreements follow the 'prescribed form' set down in legislation. Agreements generated on PropertyNow will look different to these template copies that you'd get from your state government but rest assured they still follow the 'prescribed form' and include all standard terms and all required information. That is to say, our agreements are legally compliant and binding for you and your tenants once signed.Few readers

• Tenant declined the tenancy, how can I edit the terms?

  If a tenant has clicked 'Decline' when offered a tenancy, this will withdraw and lock the draft tenancy and you will not be able to edit it. If this happens and you both do still want to proceed, you'll need to create a new tenancy within your account.Few readers

• My lease agreement fell through

  Oh no, we're very sorry to hear it! If you've marked your property listing as leased within the last 30 days just contact us and we'll reinstate your ad instantly and completely free of charge. If your property was leased more than 30 days ago just reach out letting us know your specific circumstances and we'll do our best to help.Few readers