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Articles on:Tenant questions
Learn how to set up your rent payments, when rent and rent-in-advance are debited, fees (there aren’t any), and what to do if you need changes before accepting

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  • When will rent in advance be debited?
    Rent in advance will be deducted immediately after you sign your lease agreement and finish setting up your bank account within PropertyNow.Some readers
  • When will my rent be debited?
    The first rent in advance payment will be debited immediately after the lease agreement is signed by all parties after you finish setting up your payment method. For ongoing rent payments, when rent is debited depends on which payment method you choose. Rent via direct debit is debited 28 hours in advance of the scheduled due date to allow time for processing (this takes 3-4 business days for the landlord to receive) Rent via payto agreement is debited on the scheduled due date and processes iSome readers
  • How do I get setup to pay rent?
    In order for your rent to be debited once your lease agreement has been signed by all parties, you'll need to add a payment method. If you choose 'Direct Debit' payment method Confirm micro-transactions that we'll send to the bank account to verify that its yours Sign direct debit authority which has been emailed to you Sign direct debit agreement which has been emailed to you If you choose 'PayTo' payment method Enter your payid or bank details Confirm/accept the payto agreementSome readers
  • Do I get charged fees to pay rent?
    NO! Rent payments are free for tenants! There are absolutely no fees associated with paying rent via PropertyNow, no matter which payment method you choose. The landlord pays for a subscription to PropertyNow which includes any fees incurred for your rent processing. Neither the landlord nor PropertyNow receive any additional fees or monetary benefits as a result of you paying via direct debit or payto.Some readers
  • I need to change terms before accepting a tenancy
    If you'd like to accept a tenancy but you're not satisfied with some of the terms that the landlord has specified, or you need changes, please speak to your landlord. They will be able to cancel the draft tenancy, adjust terms (if agreed) and resend the tenancy to you. Please don't click to decline the tenancy unless you would not like to proceed at all, as this will withdraw and lock the draft tenancy. If this happens and you do still want to proceed, the landlord can create a new tenancy.Some readers

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