How do I get setup to pay rent?

In order for your rent to be debited once your lease agreement has been signed by all parties, you'll need to add a payment method.

Only the primary tenant on the lease has a login to the PropertyNow tenant portal. If you're another tenant on the lease and the portal says you don't have access, that's why.

If you choose the 'Direct Debit' payment method:

• Confirm the micro-transactions we'll send to your bank account, to verify that it's yours
• Sign the direct debit authority emailed to you
• Sign the direct debit agreement emailed to you

If your bank can't confirm the bank account you added, we'll send you a text. Log in, delete the account and add it again, checking the account name, BSB and account number match your bank statement exactly. If you can't delete it because a PayTo agreement is already waiting, cancel or decline that agreement in your banking app first, then delete the account and set it up again.

If you choose the 'PayTo' payment method:

• Enter your PayID or bank details
• Confirm/accept the PayTo agreement in your banking app

Not every bank account supports PayTo. If we can't verify your details, try a different account or choose Direct Debit instead.

When these steps are completed, your first rent in advance payment will be triggered immediately, to allow time for it to finish processing before your lease start date.

Your next rent payment won't be due and triggered for processing until one rent period into your lease agreement. You can see scheduled payment dates from your tenant dashboard. Your Payments page lists your upcoming rent payments and bills with their status, and shows an Add Payment Method prompt if one still needs to be set up before rent can be collected.

Renewing your tenancy?

The steps above are for your first agreement. On a renewal there's no rent in advance, but a PayTo agreement only covers one tenancy agreement, so you'll need a new one for the renewal. If you pay by direct debit you only need to update the amount, and only if the rent has changed. See Do I need to set up my payment method again for a renewal?.

Updated on: 26/10/2026