My landlord has sent me a renewal, what do I do?

When your landlord renews your tenancy on PropertyNow, you'll get an email letting you know. The process is the same as when you first signed, just shorter, because most of the details carry over from your current agreement.

Step 1: Review and accept

Log in to your tenant portal. The renewal appears on your dashboard with the new terms, such as the start date, term and rent. If you're happy with them, accept. If you'd like something changed, talk to your landlord first rather than declining. They can adjust the renewal and send it again.

Step 2: Sign

Once you've accepted, the agreement is generated and sent to your landlord to sign, then to you. You'll get an email with a secure link when it's your turn. Your dashboard shows each signing step as it's completed.

Step 3: Check your payment method

This is the step that catches people out. A PayTo agreement is tied to one tenancy agreement, so you'll need to set up a new one for the renewal even if your rent hasn't changed. If you pay by direct debit, you only need to update the amount, and only if the rent has changed. See Do I need to set up my payment method again for a renewal?.

What's different from your first agreement

• No bond. Your existing bond carries over. The bond section of the renewal agreement says "As per previous agreement" instead of an amount, which is expected.
• No rent in advance. The first payment under the new agreement is due the day before it starts, so the first rent period begins on the start date.
• No new entry condition report. The original stays on file.
• Your checklist switches to the new agreement once it's on its way, so the tasks you see relate to the renewal.
• All your agreements stay available under Contracts, so you can always find the current and previous versions.

If the old agreement ends part-way through a rent period you may see one smaller Pro-Rata Payment before the new rent starts. See Why is there a pro-rata rent payment?.

Updated on: 11/09/2026