How do I supply the photos and details for my photosign?

Once you've ordered a photosign, the artwork is built from what you give us, not from your listing photos automatically. Here's how it works.

1. We email you a requirements request

Shortly after your order, you'll get an email asking for the details for your sign. There's also a card on your property page in your account headed Photo Sign Details Required, with a Complete Sign Details button. If we're still waiting on your details, we'll email you a reminder after 3 days and again after 7, with a final reminder at 14 days.

2. Complete the sign details form

Click Complete Sign Details and fill in the form:

• Sign type and orientation, and for auctions the date, time and auctioneer licence number
• Display address (or tick to leave it off the sign) and your contact name and phone. We ship the sign to the shipping address you gave at checkout, so there's no need to enter it again.
• Beds, baths and cars
• Headline (up to 10 words) and description (up to 100 words)
• Photos: upload the original files, at least 500KB each and ideally 1MB or more, so they print sharply. Phone screenshots and web downloads are too small for a 1.2 or 1.8 metre board.
• Comments for the designer, such as which photo you want as the hero image

3. Submit it only when everything is ready

The form can't be edited once it's submitted. If your professional photos haven't come back yet, or you're still deciding on wording, wait. Changing details after submission means our designer has to start again, which slows your sign down. The card changes to Photo Sign Details Complete once we have what we need.

4. Approve the mock-up

Our designer prepares the artwork from your submission and emails you a mock-up. It also shows on the card on your property page, which changes to Mockup Ready! Have a look, then click Approve Mockup if you're happy, or Request Changes to tell us what you'd like changed. You can upload new photos or a marked-up mock-up with your request, and we'll send you an updated mock-up. Once you approve it, your sign goes to print and ships, and the sign and shipping address can't be changed after that. Because of these steps a photosign takes longer than a standard sign, so allow extra time if you have a launch date in mind.

Need to change where your sign is sent? Click Change next to Shipping to on the card any time before you approve the mock-up. If something on the sign itself has to change after you've submitted, use Request Changes once your mock-up arrives, or contact us if it can't wait. See also For Sale signs, photosigns and signage pricing.

Updated on: 02/11/2026