The map location / pin on my listing is wrong

Map locations can be incorrect when an address is set to hidden or when Google Maps has trouble identifying the street address.

If your listing address is set to hidden

Please be aware that if an address is hidden the map pin will be dropped in the middle of the suburb, to avoid revealing your street address.

To check whether your address is hidden by clicking Edit on your listing within your account and noting the "Hide my street address and just display the suburb" option. If this is checked and you no longer wish to hide the address simply uncheck the option and click Save. The update will reflect on all sites within an hour.

If you still need to update the map pin

If your listing address is displayed (or needs to remain hidden) and the map pin is not placed correctly, you will need to supply us with the latitude and longitude of where the pin should be dropped (your property location).

How to find the correct latitude and longitude

On a Computer (Desktop or Laptop)

1. Go to Google Maps in your web browser.
2. Search for your property address in the search bar at the top and press Enter.
3. Zoom in to ensure you’ve located the correct spot—house, land, etc.
4. Right-click on the exact point on the map you want the coordinates for.
5. In the pop-up menu, click “What's here?”
6. At the bottom of the screen, you’ll see a box with the latitude and longitude (e.g., -33.8675, 151.2070).
7. Click the coordinates to open a side panel, where you can copy them easily.

📱 On a Mobile Device (Google Maps App)

1. Open the Google Maps app on your phone or tablet.
2. Search for your address in the search bar.
3. Zoom in and tap on the exact location on the map. (Hold your finger on the spot until a red pin drops.)
4. A panel will appear at the bottom—swipe up on it.
5. You’ll see the latitude and longitude listed (e.g., -33.8675, 151.2070).
6. Tap and hold on the coordinates to copy them to your clipboard.

Please email these coordinates to support@propertynow.com.au along with your listing address and we will have the map updated to reflect the supplied coordinates within 24 hours.

Updated on: 29/07/2025