Managing "Low-Effort" or "Blank" Enquiries

It is very common to receive an enquiry that contains no message or just a generic "I'm interested" note. If you are looking for more information before proceeding, here is how to handle these situations efficiently.

Why do I get enquiries with no message?

Most "blank" enquiries are not a cause for concern. Usually, this happens because:

• One-Click Enquiries: Many property apps have a "Quick Enquiry" button that sends a notification to the owner instantly without prompting the sender to type a message.
• Mobile Browsing: Users on the go often hit "Request Info" to save a property for later or to show initial interest, intending to provide details once they hear back.

How to filter for serious applicants

If you want to know more about a potential tenant before scheduling a viewing, the best approach is to send a quick, standard "Filter" message. A serious applicant will be happy to introduce themselves; a "window shopper" usually won't reply.

Recommended Response Templates

You can copy and paste these to send to any enquirer who hasn't provided enough information.

Option 1: Friendly & Casual

"Hi [Name], thanks for reaching out! I’d love to help, but I noticed your enquiry didn't include any details. To make sure this property is a good fit for you, could you tell me a little bit about yourself and what you’re looking for? Looking forward to hearing from you!"

Option 2: Professional & Direct

"Hello [Name], thank you for your interest. To help me streamline the process, I’m asking all potential applicants to provide a brief introduction or background before we schedule any viewings. If you're still interested, please send through a quick description of your situation."

Pro-Tip: Automate Your Vetting

If you are receiving a high volume of enquiries and find it difficult to juggle, you can **consider asking applicants to complete a **2Apply profile before booking an inspection:

• You get the data you need: Employment, rental history, and ID are gathered upfront.
• It filters out the "unserious": Only committed tenants will take the time to fill out a profile.
• It saves you time: You won't need to "investigate" or chase people for basic information.

When should I ignore an enquiry?

If an enquirer does not respond to your follow-up message within 24–48 hours, they likely aren't a serious lead. You can safely archive the enquiry and focus on applicants who are more communicative.

Updated on: 26/02/2026