How do I prepare for an open home?

Preparing for an open home is often the most nerve-wracking part of selling your own property. A successful open isn't about acting like a high-pressure salesperson; it’s about being a welcoming, well-organised host. The goal of an open home is to allow buyers to mentally move in. You want to strike a balance between being approachable and giving people enough space to explore.

1. Give a warm welcome (without hovering)

When visitors arrive, greet them warmly at the door. You don't need to follow them from room to room. In fact, most buyers prefer to explore at their own pace.

• Try something like: "Hi! I’m [Name]. Feel free to explore at your own pace. I’ll be right here if you have any questions about the house or the neighbourhood."
• Mention standout features: If there’s a hidden feature (like a massive walk-in pantry or solar battery), feel free to mention it briefly as they head toward that area.

2. Use a sign-in sheet

Don't let a potential buyer slip through the cracks. Using a sign-in sheet is essential for two reasons:

1. Safety: It’s a record of who has entered your home.
2. Follow-up: It gives you the contact details needed to check in later.

• Tip: Ensure you capture their name, mobile number, and email address clearly.

3. Setting the scene

• De-clutter: Clear the kitchen benches and remove personal photos to help buyers visualise their own things in the space.
• Light and air: Open all the curtains and windows. A bright, fresh-smelling home feels much larger and more inviting.
• As people leave: Thank them for coming. Let them know you’ll be following up within 24–48 hours to answer any questions or arrange a second, more private viewing.

4. Follow up: where the sale happens

The open home is just the introduction; the follow-up is where the deal is made.

• Same day: Send a quick, friendly SMS or email that afternoon. "Hi [Name], thanks for coming by [Address] today. Hope you enjoyed the home. Let me know if you’d like me to email you a copy of the contract or the building report."
• 24–48 hours later: Give them a quick call. Ask for their frank feedback and see if they have any questions for you now that they've had a night to sleep on it.

5. Spotting genuine buyers

Not everyone who walks through your door is ready to buy today. Some are tyre-kickers or neighbours just having a look. Learning how to identify the real prospects helps you focus your energy where it matters. Read: How to Spot Genuine Buyers vs. Tyre-Kickers

Updated on: 04/09/2026