How to create and complete a condition report

As an active rental management subscriber, you can complete fully compliant, digital Entry and Exit Condition Reports directly from your phone, tablet, or desktop.

Here is how to initiate and complete your side of the report:

Step 1: Start the Report

1. Log into your PropertyNow dashboard and navigate to your active tenancy.
2. From your rental management dashboard, or the 'Condition Reports' page in the left menu, select the option to create a new Condition Report.
3. The system will automatically detect your property's location and load the legally compliant template for your state or territory (e.g., QLD Form 1a). Select whether this is an Entry Report or an Exit Report.
4. Time-saving tip: If you have previously completed a digital report for this property, you can choose Start from previous to clone the old report as a starting point!

Step 2: Customize Your Template Once your draft is created, you will see a menu on the left side of your screen listing all the standard rooms and areas for your state's prescribed form.

• Navigate through the rooms using the left-hand menu.
• If a preloaded room does not apply to your property (e.g., you don't have a second bedroom), simply click the red Delete Area button at the top of that section.

Step 3: Conduct the Inspection We highly recommend doing this on a phone or tablet so you can walk through the property and log details on the go.

• Go room by room and assess the condition of the listed items (doors, walls, floors, etc.). Mark whether each item is Clean, Undamaged, and Working.
• Add Comments: If you mark "No" for any item, use the comment box to type in specific details about the wear and tear or damage.
• Attach Photos: Click Add Photo/s to snap pictures directly from your device or upload existing images to serve as evidence for that specific item.

Step 4: Finalize and Send to Tenant

• Once you have completed your assessment (all dots on your left-hand menu will turn green), click Next to finalize your report.
• A summary window will appear showing the total number of rooms, items, and photos.
• Enter the Date of Inspection, check the box to agree to the Landlord Declaration, and click Send to Tenant.

What happens next?

As soon as you click send, we will generate a compliant condition report for you to sign. Once signed, your tenant receives a PDF copy, along with notification to log into their portal. They will be able to review your notes, mark whether they agree or disagree, and add their own comments and photos. Once they complete their section, both parties will be emailed a final copy to digitally sign.

Updated on: 10/03/2026