Articles on: Landlord questions

How can I collect the bond?

As a landlord with PropertyNow, you have a few ways to manage your tenant's rental bond. Your options depend on the state or territory where your property is located.


Important Note: The "Collect bond via PropertyNow" (on-platform) option is an exclusive feature available only to our Rental Management subscribers. You will need to arrange bond details with your tenant directly if you are advertising only and do not have a subscription.


Choose your state below to see the specific instructions and options available to you:


Victoria (VIC)

  • Collect bond via PropertyNow (Rental Management Subscribers Only): We'll create a payment request in the tenant's PropertyNow account. You’ll receive the funds directly and must lodge the bond with the RBTA within 10 days.
  • Collect bond off-platform: We'll create a bond entry so that you can record details once the bond is paid. You're still responsible for lodging it with the RBTA. In the tenants account, we'll show instructions to contact you for further information until the bond is marked as paid.
  • No bond required for this tenancy: Choose this if no rental bond will be collected or lodged for the tenancy.


New South Wales (NSW)

  • Collect bond via PropertyNow (Rental Management Subscribers Only): We’ll create a payment request in the tenant’s PropertyNow account. You’ll receive the funds directly and must lodge the bond with NSW Fair Trading by paper form within 10 working days. Choose this option only if the tenant has indicated they do not wish to use Rental Bonds Online (RBO), as you are required to offer RBO as their first choice.
  • Collect bond off-platform: We’ll create a bond record so you can update details once payment is received. You may invite your tenant to pay directly to Fair Trading via RBO (recommended), or collect the funds yourself and lodge the bond by paper form within 10 working days. You must offer RBO as the preferred option, but tenants can choose to use the paper form if they cannot or do not wish to use RBO. In the tenant’s account, we’ll display instructions to contact you until the bond is marked as paid.
  • No bond required for this tenancy: Choose this if no rental bond will be collected or lodged for the tenancy.


Queensland (QLD)

  • Tenant pays and lodges (Recommended): This is the simplest and most secure option, as the tenant pays the bond straight to the RTA. We'll show instructions in the tenant's account for how to lodge and pay the bond. This option is only available if the tenant can verify their identity with the RTA. We'll also still create a bond entry so that you can record details once the bond is paid.
  • Collect bond via PropertyNow (Rental Management Subscribers Only): We'll create a payment request in the tenant's PropertyNow account. You’ll receive the funds directly and must lodge the bond with the RTA within 10 days.
  • Collect bond off-platform: We'll create a bond entry so that you can record details once the bond is paid. You're still responsible for lodging it with the RTA. In the tenants account, we'll show instructions to contact you for further information until the bond is marked as paid.
  • No bond required for this tenancy: Choose this if no rental bond will be collected or lodged for the tenancy.


South Australia (SA)

  • Tenant pays and lodges (Recommended): This is the simplest and most secure option. The tenant lodges and pays the bond directly using their own Residential Bonds Online (RBO) account. You’ll receive notification in RBO once the bond is linked to your tenancy and lodged. We’ll also create a bond record so you can store the bond number and receipt once received.
  • Collect bond via PropertyNow (Rental Management Subscribers Only): We’ll create a payment request in the tenant’s PropertyNow account. You’ll receive the funds directly and must lodge the bond with Residential Bonds Online (RBO) or by form to Consumer and Business Services within 2 weeks.
  • Collect bond off-platform: We’ll create a bond record so you can update details once payment is received. You may invite your tenant to pay directly through Residential Bonds Online (recommended), or collect the bond yourself and lodge it through RBO or the paper form within 2 weeks. In the tenant’s account, we’ll display instructions to contact you until the bond is marked as paid.
  • No bond required for this tenancy: Choose this if no rental bond will be collected or lodged for the tenancy.


Western Australia (WA)

  • Collect bond via PropertyNow (Rental Management Subscribers Only): We’ll create a payment request in the tenant’s PropertyNow account. You’ll receive the funds directly and must lodge the bond within 14 days.
  • Collect bond off-platform: We’ll create a bond record so you can update details once payment is received. You may invite your tenant to pay directly to BondsOnline (recommended), or collect the funds yourself and lodge the bond within 14 days. In the tenant’s account, we’ll display instructions to contact you until the bond is marked as paid.
  • No bond required for this tenancy: Choose this if no rental bond will be collected or lodged for the tenancy.


Tasmania (TAS)

(Note: On-platform bond collection is currently not available in Tasmania).

  • Collect bond off-platform: We’ll create a bond record so you can update details once payment is received. You'll create the bond in MyBond with the Rental Deposit Authority (RDA) and the tenants will pay the RDA directly.
  • Option 3: No bond required for this tenancy: Choose this if no rental bond will be collected or lodged for the tenancy.


Northern Territory (NT)

  • Collect bond via PropertyNow (Rental Management Subscribers Only): We’ll generate a one-off payment request in the tenant’s PropertyNow account and issue a receipt when paid. You’ll receive the funds directly and must hold the bond in trust in a compliant NT bank or financial institution account.
  • Collect bond off-platform: We’ll create a bond record so you can update details once payment is received. You’ll collect the bond directly from the tenant (bank transfer preferred) and must hold it in trust in a compliant NT bank or financial institution account. In the tenant’s account, we’ll display instructions to contact you until the bond is marked as paid. No receipt will be issued.
  • No bond required for this tenancy: Choose this option if no rental bond will be collected or held for this tenancy.


Australian Capital Territory (ACT)

  • Tenant pays and lodges (Recommended): This is the simplest and most secure option, as the tenant pays the bond directly to ACT Rental Bonds. We’ll display step-by-step instructions in their account for completing lodgement and payment. We’ll also create a bond record for you to update once the bond is paid.
  • Collect bond via PropertyNow (Rental Management Subscribers Only): We’ll generate a one-off payment request in the tenant’s PropertyNow account. You’ll receive the funds directly and must lodge the bond with ACT Rental Bonds within 2 weeks of receiving payment.
  • Collect bond off-platform: We’ll create a bond record so you can update details once payment is received. You can either collect funds directly or lodge a bond request with ACT Rental Bonds for your tenant to pay online. In the tenant’s account, we’ll show instructions to contact you or follow your bond request until the bond is marked as paid.
  • No bond required for this tenancy: Choose this if no rental bond will be collected or lodged for the tenancy.

Updated on: 02/03/2026

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