> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.propertynow.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why hasn't my price updated?

If you’ve updated your price in the PropertyNow dashboard but the old price is still showing on **Realestate.com.au** or **Domain**, it is almost always due to one of the following three reasons.

### 1. The 10% price range rule (search price vs. display price)
This is the most common cause of a price that won't budge. To prevent underquoting (price baiting), Australian portals have strict rules regarding price ranges.
The difference between the bottom and the top of your price range cannot exceed **10%**. If your display price differs from your search price by more than 10%, or you enter a display range of more than 10%, your display price will be automatically hidden, or the update will be rejected.
To fix it, keep your range within 10% (e.g., $800k – $880k). Once you save a compliant range, the update should flow through.

### 2. The 3-hour sync window
While our system pushes your data to the portals instantly, they don't always refresh their public pages immediately.
In about 80% of cases, the change is live within 30 minutes. However, during peak times, it can take up to **3 hours** for the portal's cache to clear and show the new price to the public.
Take a break and check back in a few hours. If it still hasn't changed, try refreshing your browser or checking the listing on a different device (like your phone).

### 3. "Price on Application" or "Contact Agent"
If you have changed your price to a specific number but your ad still says "Contact Agent," you may have a checkbox selected in your dashboard that overrides the numerical display.
Check the **'Display'** settings in your pricing section. Ensure you haven't accidentally selected "Hide Price" or "Contact Agent" if you want the specific dollar amount to show.

### How to check if the update worked
Before reaching out to support, you can verify the update yourself:

1. Double check the listing on realestate.com.au, ensuring you refresh the page and clear cache/cookies.
2. Double check you saved the price update within your PropertyNow account.

**Still not seeing the change after 3 hours?** Contact our support team and we can manually prompt the portal's server to force an update for you.