> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.propertynow.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Is my phone number listed online?

No. Your personal phone number is not displayed publicly on the portals, and private contact details can't be written into the property description either.
While we would be more than happy to display your number, we must adhere to the strict **Terms of Service** and **Acceptable Use Policies** of third-party portals like Realestate.com.au and Domain.

### Portal rules (REA and Domain)
The major real estate portals in Australia require that all advertisements refer only to the licensed real estate office that is a subscribing member of their site.
Specifically, **Realestate.com.au Acceptable Use Policy (Section 4.1.26)** states:

> *"Advertisements must only refer a viewer to the Real Estate Office of a licensed real estate agent... Publishing advertisements that contain a reference to a third party (for example, the Vendor/Owner) is strictly prohibited."*

If a listing is found to contain a private phone number or mentions "Private Sale," the portals may permanently delete the listing and, in some cases, ban the agency responsible. To keep your listing safe and active, we ensure all contact details are compliant with these rules.

### How the PropertyNow system connects you
To work within these restrictions while still giving you 100% of the leads, we use a specialised **1300 Automated Enquiry System**. It sits between the portal's rules and your private phone.
1. Your listing carries the PropertyNow logo and our dedicated 1300 number.
2. We automatically add a unique 4-digit code to your listing text.
3. When a buyer calls and enters that code, our system instantly gives them your name and phone number (or connects them directly if you have the [**Direct Connect** upgrade](https://help.propertynow.com.au/en/article/what-upgrades-are-available-for-the-enquiry-system-1q2mxv1/)).
4. All "Email Agent" enquiries are forwarded to your inbox in real-time.

### What this means for you
* **Privacy and security:** By not having your personal mobile number indexed publicly on the portals, you are protected from scraping by marketing companies and spam callers.
* **24/7 availability:** Our automated system gives out your details even if you are asleep or busy, ensuring you never miss a lead.
* **Compliance:** Your ad stays live and is never at risk of being flagged or removed for a policy breach.