> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.propertynow.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm not receiving email notifications

If you're not seeing enquiries in your inbox, it's possible your email provider has marked them as spam or promotional content. Here's what to check:

**1. Check your Spam or Junk folder**
Look in folders such as **Spam**, **Junk**, **Advertising**, or **Promotions**. If you find any emails from PropertyNow, mark them as **“Not Spam”** or **“Not Junk”** to help future messages reach your inbox.

**2. Add us to your contacts**
To help prevent emails being blocked, send us a quick email from your usual email address. This can help “whitelist” our address with your provider.

**3. Test your enquiry delivery**
Go to your listing on realestate.com.au and send an enquiry to yourself using the enquiry form. If you don’t receive the test email within a few minutes, please contact our support team.

**4. Check your enquiry history**
All enquiries are also stored within your PropertyNow account. Log in, navigate to your property card, and click **“Enquiry History”** to view them.
Still having trouble? Contact support — we’re here to help.