> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.propertynow.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm having trouble uploading photos

If you're having trouble uploading photos directly to your listing via the dashboard, there are several quick fixes you can try, as well as a dedicated fallback option to ensure your photos get online as quickly as possible.

### **1. Quick Troubleshooting Tips**
Before using the fallback method, please check the following:
* **File Format:** Ensure your photos are in **.jpg, .jpeg, or .png** format.
* **File Size:** Very large files (over 10MB each) can sometimes cause the uploader to time out. If possible, try resizing your images before uploading.
* **Browser:** We recommend using the latest version of **Google Chrome** or **Mozilla Firefox**. If you are using an older browser, try switching to a modern one.
* **Incognito Mode:** Sometimes browser extensions can interfere with the uploader. Try opening your dashboard in an **Incognito or Private window** to see if the photos upload successfully.

### **2. The Fallback Option: Dropbox Upload**
If you have tried the steps above and are still having trouble, you can bypass the dashboard uploader by using our secure Dropbox folder.
1. **Upload your photos here:** [PropertyNow Dropbox Request Link](https://www.dropbox.com/request/YODk72eX1BXjiVzfX2T3)
2. **Notify us:** Once the upload is complete, please email us at **support@propertynow.com.au**.
3. **Include your details:** In your email, clearly state your **Property Address** so we know exactly which listing the photos belong to.

### **3. Turnaround & Final Steps**
Once we receive your email and the photos in Dropbox, our team will manually add them to your account.
* **Turnaround Time:** We typically have photos added within two hours during business hours.
* **Business Hours:** Our support team is available **from 9:00am to 5:30pm AEST.**

**Note on Photo Order:** Once our team has uploaded the photos for you, they will appear in your account. You will then need to log in to your dashboard to **re-arrange them** into your preferred order and select your main "hero" image.