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# How to lodge the bond in WA

**If you're a Rental Management subscriber:** you can collect the bond through PropertyNow. We create a payment request in your tenant's account, they pay it (instantly if they've set up PayTo), and the funds come to you to lodge with BondsOnline. Reminders to the tenant are automatic. Once you have the funds, follow Path A below to lodge them — you must lodge within 14 days of receiving the money.

**If you're advertising only:** the tenant pays bond directly through BondsOnline as described below.

In WA, tenants can pay bond directly using BondsOnline. You create a **bond eTransaction**, add each tenant’s email, the system emails them to **approve** the details, and **you approve the payment** in your **Payment Approvals** tab (you don’t need the tenant to give you money first). If you’ve already collected funds, you must **lodge within 14 days**. Once approved, the **bond is charged from your nominated account** and everyone is emailed a **Record of Payment (bond number)**. If you can’t use BondsOnline, use the **manual form** and upload it with signatures.

**Authority/portal:** Bond Administrator — Consumer Protection (WA) — **BondsOnline** or manual forms
**Phone:** 1300 30 40 54
**Start here:** Lodge a security bond (WA): https://www.wa.gov.au/service/business-support/business-accounting-and-reporting/lodge-security-bond

**Manual forms hub:** https://www.consumerprotection.wa.gov.au/bonds-manual-forms

### Before you start

* **Register a MyAccount and for BondsOnline (private landlords):** https://www.consumerprotection.wa.gov.au/publications/how-register-bondsonline-private-landlords (registration can take a few days to be approved).
* **Property + tenancy** details (address, lease start date, weekly rent, **bond amount**).
* **Each tenant’s unique email** and mobile.
* **Your bank details** (for the bond debit when you approve payment).
* If allowing pets, note any **pet bond** (WA allows a separate, capped pet bond; it must be lodged with the main bond).

### Path A — **BondsOnline eTransaction** (recommended)

1. **Sign in** to **BondsOnline** via your **MyAccount** (register first if needed).
2. Go to **Lodge New Bond** and enter **property + tenancy** details and the **total bond** (include any pet bond amount).
3. Add each **tenant** with a **unique email**; **Submit** to create the eTransaction.
4. Tenants get an **email/SMS** to **approve** the lodgement details (they can request changes before 48 hours).
5. As soon as **all tenants approve** **or** **48 hours pass**, you’ll get an email that the **payment is ready**.
6. Open **Payment Approvals** → **Approve and Confirm**. If you approve **before 2pm**, the amount is typically **charged the same day** (otherwise next business day).
7. You and the tenants receive the **Record of Payment** with the **bond reference number**. Keep this with your file.

### Path B — **Manual lodgement (only if you can’t use BondsOnline)**

1. Choose either the **online form creator** (produces a PDF with QR code) or the **blank PDF** from the **Manual forms** page.
2. Complete the form and obtain **handwritten signatures** from **all parties** (landlord and all tenants).
3. **Submit** the signed form via **Bonds Upload** (preferred), **post**, or **in person** (see the manual forms page for addresses/hours).
4. **Payment method notes:** Bonds Upload/in‑person (William St) accept **direct debit**; Cannington service desk can take **EFTPOS/cheque/cash** (see page for current options).
5. You’ll be emailed a **Record of Payment** once processed. If not received within **one month**, call the Bonds team.

> If you are a PropertyNow Rental Management subscriber, you can opt to collect the funds via a payment request in the tenant's PropertyNow account.

### Timing & compliance

* **Lodge within 14 days** of receiving any bond money from the tenant (including **top‑ups**).
* Paper/manual forms must be **signed by all parties**; agents **must** use BondsOnline (with narrow exceptions requiring written reason).

### Pet bond (WA‑specific)

* WA is the only state that allows a separate **pet bond** on top of the main bond. The cap is **$350**, covering pet-related damage and fumigation (since the bond reforms commenced 28 March 2026). An existing pet bond taken under the old **$260** cap (fumigation only) can only be increased to the new amount at the next rent increase, or when a request for an additional pet is approved. No pet bond can be charged for **assistance dogs**. Pet bonds must be **lodged together with the main bond** and are identified on the lodgement.

### Keep for your records
* **Record of Payment** (bond number), tenancy agreement, condition report.
* For manual lodgements: a copy of the **signed form** and **submission/payment** confirmation.