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# How to lodge the bond in QLD

In QLD, you **don’t need to collect the bond yourself**. The **easiest path** is to **direct your tenant to lodge and pay the bond online** via the RTA’s **Bond Lodgement Web Service** (they’ll verify their identity with **QDI** and pay by **card or BPAY**). If a tenant **can’t verify their identity** to use Web Services, then **you collect the bond** and **lodge it with the RTA using the paper Form 2**. If you do collect any bond money, you **must lodge it within 10 days** of receiving it.

**Authority/portal:** Residential Tenancies Authority (**RTA Web Services**)
**Phone:** 1300 366 311
**Start here:** RTA **Rental bond** overview: https://www.rta.qld.gov.au/starting-a-tenancy/rental-bond
**Online lodgement:** **Bond Lodgement Web Service**: https://www.rta.qld.gov.au/rta-web-services/online-bond-lodgement
**If you can’t verify online:** Paper **Bond lodgement (Form 2)**: https://www.rta.qld.gov.au/forms-resources/forms/forms-for-general-tenancies/bond-lodgement-form-2
**About digital ID:** **Understanding QDI** (Queensland Digital Identity): https://www.rta.qld.gov.au/rta-web-services/understanding-qdi

### Before you start

* Tenancy details (start date, weekly rent, **bond amount**).
* Each tenant’s **full name** and **contact** (email/mobile).
* Decide your path: **Tenant lodges online** (preferred), **Owner lodges online**, or **Paper Form 2** if identity verification isn’t possible.

### Path A — **Tenant lodges and pays online** (recommended)

1. Send your tenant this link: **Online Bond Lodgement** https://www.rta.qld.gov.au/rta-web-services/online-bond-lodgement
2. Tenant accepts T&Cs, logs in/creates their **QDI** and enters **property + bond** details.
3. Tenant **pays the full bond in one online transaction** (card/BPAY).
4. Both parties receive a **bond number/receipt** by email once processed. Keep this with your tenancy records.
> **Why this path is easier:** You avoid handling funds; identity is verified online (QDI substitutes for a signature); the **receipt + bond number** arrives automatically.

### Path B — **Owner lodges online** (you handle payment)

1. Go to **Online Bond Lodgement** and log in with your **QDI**.
2. Start a **Bond Lodgement**, entering the **property**, **tenants (as contributors)** and **bond** details.
3. **Pay the bond online in one transaction** (card/BPAY). If multiple tenants are contributing, have them reimburse you off‑platform so you can make **one payment** to the RTA.
4. Save the **bond number/receipt** emailed after processing.

> **TIP:** if you are a PropertyNow Rental Management subscriber, you can opt to collect the funds via a payment request in the tenant's PropertyNow account.

### Path C — **Paper lodgement (Form 2)** (use when online ID verification isn’t possible)

1. Download **Bond lodgement (Form 2)**: https://www.rta.qld.gov.au/forms-resources/forms/forms-for-general-tenancies/bond-lodgement-form-2
2. Collect the bond from the tenant(s) and complete the **Form 2** with them.
3. Pay using the methods noted on the form (e.g., **cheque/money order**, or **BPAY** if a reference is provided) and submit as instructed on the form.
4. Keep a copy and the **official receipt/bond number** when issued.

### Timing & compliance
* If you (owner) receive the bond from the tenant, you **must lodge with the RTA within 10 days** of receipt.
* Web Services users (you or tenants) must verify identity via **QDI**; if you **cannot verify**, use **paper forms**.

### Keep for your records
* **Bond number/receipt** email.
* Any **paper Form 2** copy and proof of payment (if used).