> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.propertynow.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I view documents attached to tenancy applications?

**Troubleshooting: Cannot open application attachments, can't view application attachments, or asked for a login to view attachments.**

If you cannot open the attachments on a tenancy application, can't view the attachments, or don't know what the login is to get the attachments, **this is not a system error and you do not need a login.** To view the application's documents, simply scroll past the PDF viewer in your PropertyNow dashboard to the **"Additional Attachments"** section and click the files directly.

### Why am I being asked for an "Inspect Real Estate" or "REAPIT" login?
If you are trying to view tenant documents and see a login screen asking for an **Agency Name** or **Username**, it means you have clicked a blue link inside the application PDF.
As a private owner, you do **not** have a login for "Inspect Real Estate" or "REAPIT." These are internal backend systems for traditional agencies. You do not need this login to access your tenant's information.

### How to view your documents correctly
The documents are available to you in two ways within your PropertyNow account.

#### Method 1: The "Additional Attachments" section (recommended)
This is the best way to get clear, high-resolution copies of IDs and payslips without needing any passwords.
1. Log in to your **PropertyNow Dashboard**.
2. Open the **Tenant Application**.
3. **Scroll down** past the PDF viewer area.
4. Below the PDF, you will see a section titled **"Additional Attachments"**.
5. Click the filenames (e.g., *Payslip_120226.pdf*) to download or view them directly on your device.

#### Method 2: Scrolling through the PDF
The watermarked documents are also embedded directly into the pages of the tenant application PDF.
* **How to view:** Simply scroll through the pages of the PDF viewer in your dashboard.
* **One thing to avoid:** You will see blue text links (like "Rent Ledger") on these pages. **Do not click these.** These are the links that trigger the "Inspect Real Estate" or "REAPIT" login prompts. If you need to view a larger size, please use Method 1 above.

> **Tip:** Application documents stay securely in your dashboard, and document storage is included for the life of the tenancy on the Rental Management subscription.