> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.propertynow.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I receive tenancy applications?

All rental applications for PropertyNow listings are submitted digitally via **2Apply**, Australia's leading secure tenancy application platform.
* Tenants can find the **"Apply Now"** button on Domain, Rent.com.au and TenantApp. On realestate.com.au there's no Apply button — they enquire, and the application link is sent to them automatically in our reply.
* The 2Apply system guides tenants through uploading their ID, income proof, and references in a secure environment.

### **How Landlords Receive Applications**
To maintain the highest security standards and comply with Australian privacy principles, we do not send full applications or sensitive tenant documents via email.
1. **Email Notification:** When a new application is submitted, we will send an automated alert to your registered email address.
2. **No Attachments:** This email is a notification only. It will **not** contain the application PDF or any personal tenant data.
3. **Secure Dashboard Access:** To view the application, you must log in to your **PropertyNow Dashboard**. This ensures that sensitive data is only accessed via an encrypted, password-protected connection.

### **Why we use this method**
* **Security:** Email is not a secure way to transmit confidential information.
* **Privacy:** Keeps tenant data protected from unauthorised access or email hacking.
* **Best Practice:** Aligning with modern data security standards for the Australian real estate industry.

### A tenant says they've applied, but nothing has come through
An application only reaches us, and your dashboard, once it's fully submitted. If several people are applying together, every one of them has to finish their part first. Until then we can't see the application at all, so we can't tell you what's missing.

Ask the tenant to log back in to 2Apply and check each applicant's section. Required fields that haven't been filled in are marked with a red asterisk.